Role
We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels' profitability.
Key expectations of this role are
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile
Paying exceptional attention to detail by not comprising on quality standards.
The ability to work in a team and build relationships with the others.
Being organised and proactive in managing your tasks.
Good communications skills in order to handle complex guests' requests.
Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it's our Calling.
Benefits
28 days paid holidays per annum including Bank Holidays
Company pension scheme and life assurance
12 complimentary room nights and F&B discount worldwide
Career development opportunities
Free meals on duty
Season ticket loan
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Reservations Agent - Luxury 5* Hotel in London employer: Rosewood London
Rosewood London is an exceptional employer, offering a supportive work culture that prioritises the safety and wellbeing of both guests and associates. With a unique 4-on/4-off shift pattern, employees enjoy a balanced work-life schedule, on-duty meals, and opportunities for personal growth within the hospitality industry, making it a rewarding place to build a career in hotel security.
