At a Glance
- Tasks: Convert room requests into bookings while providing exceptional guest service.
- Company: Join the prestigious Rosewood London with a focus on heartfelt hospitality.
- Benefits: 28 days holiday, pension scheme, life assurance, and global discounts.
- Other info: Dynamic role with opportunities for personal growth in a luxury environment.
- Why this job: Be part of a team that values genuine relationships and impactful guest experiences.
- Qualifications: Strong communication skills and attention to detail; knowledge of Opera system is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.
Key expectations of this role are:
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
- Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
- Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile:
- Paying exceptional attention to detail by not compromising on quality standards.
- The ability to work in a team and build relationships with others.
- Being organised and proactive in managing your tasks.
- Good communication skills in order to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture: RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
28 days paid holidays per annum including Bank Holidays, company pension scheme and life assurance, 12 complimentary room nights and F&B discount worldwide.
Reservations Agent in London employer: Rosewood London
Rosewood London is an exceptional employer that prioritises heartfelt interactions and genuine relationships, making it a rewarding place to work as a Reservations Agent. With a strong focus on employee growth, our associates enjoy 28 days of paid holidays, a comprehensive pension scheme, and unique benefits such as complimentary room nights and global dining discounts. Our engaging work culture fosters collaboration and attention to detail, ensuring that every team member feels valued and empowered to contribute to the hotel's success.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the offers and features so you can confidently chat about them during interviews. This will show that you're genuinely interested and ready to sell like a pro.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with friends or family to get comfortable responding to enquiries in an engaging way. The more you practice, the more natural it will feel when it counts.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've gone above and beyond in previous roles. This will highlight your commitment to quality and your ability to handle complex requests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make that heartfelt interaction happen!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you know the ins and outs of the Reservations Agent role. Familiarise yourself with the hotel’s offerings and how you can use your knowledge to convert enquiries into bookings. This will help you stand out!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application reflects that. Use clear and engaging language, and don’t shy away from showcasing your ability to handle complex requests. We want to see your personality shine through!
Attention to Detail is Key:Pay close attention to the details in your application. Double-check for any typos or errors, as these can give a poor impression. Highlight your organisational skills and how you manage tasks effectively – it’s all about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at Rosewood London!
How to prepare for a job interview at Rosewood London
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Rosewood London and its offerings. Familiarise yourself with the hotel’s features, benefits, and any current promotions. This knowledge will help you demonstrate your ability to convert enquiries into bookings using the selling strategies expected in the role.
✨Practice Your Communication Skills
Since effective communication is key for a Reservations Agent, practice articulating your thoughts clearly and engagingly. You might want to role-play common guest scenarios with a friend or family member. This will help you feel more confident in handling complex requests and showcasing your intuitive guest service skills.
✨Showcase Your Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. Whether it was managing bookings or ensuring quality standards, demonstrating this trait will resonate well with the interviewers, as it aligns with their expectations for the role.
✨Be Proactive and Organised
Prepare to discuss how you manage your tasks and prioritise effectively. Share specific strategies you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of the role while maintaining high-quality service.
