At a Glance
- Tasks: Manage Reception and Guest Relations to ensure a seamless guest experience.
- Company: Join the prestigious Rosewood London with a focus on relationship hospitality.
- Benefits: 28 days holiday, pension scheme, complimentary stays, and free meals on duty.
- Other info: Dynamic role with opportunities for personal growth in a luxury environment.
- Why this job: Be a key player in delivering luxury service and building lasting relationships.
- Qualifications: Experience in hospitality management and strong decision-making skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Manager on Duty role at Rosewood London. We are currently looking for a Manager on Duty to join our Front Office management team at Rosewood London. Our Managers on Duty are entrusted with managing Reception and Guest Relations operations whilst on shift to ensure a seamless guest experience whilst also being responsible for the overall safety of the hotel in the absence of senior management. This role is shift based and may occasionally involve the covering of night shifts in the absence of the Night Managers.
Key expectations of this role are:
- Acting with a sense of urgency and possessing the knowledge to prioritise tasks effectively and delegate to maximise efficiency within the business.
- Building and managing relationships with guests, associates and stakeholders to ensure an environment that fosters a guest and safety focus throughout the hotel.
- Consistently following and embracing established standards across the department and other areas of responsibility to maintain brand integrity at all times.
- Articulating an in-depth understanding of guest needs and using guest feedback to constantly evolve the quality of service delivered by the front of house team.
Profile:
- Possessing an in-depth understanding of how to drive all emotional and transactional aspects of the guest experience in a busy luxury hotel.
- Being able to make impactful decisions independently.
- Having a good understanding of how to manage individuals from a variety of departments.
- Having thorough knowledge of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture: RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits:
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Free meals on duty
- Season ticket loan
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing, Hospitality
Manager on Duty in London employer: Rosewood London
Rosewood London is an exceptional employer that prioritises heartfelt interactions and genuine relationships, making it a perfect fit for those passionate about luxury hospitality. With a strong focus on employee growth, our Managers on Duty enjoy comprehensive benefits including 28 days of paid holidays, complimentary room nights, and opportunities for professional development in a supportive and dynamic work environment. Join us to be part of a team that values safety, guest satisfaction, and a collaborative culture in one of the most prestigious hotels in London.
StudySmarter Expert Advice🤫
We think this is how you could land Manager on Duty in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Manager on Duty role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest relations and team management. We suggest role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality! When you get the chance to meet potential employers, share your experiences and how you've gone above and beyond for guests in the past. Authenticity goes a long way in this industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager on Duty in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Manager on Duty role. We’re looking for someone who understands the nuances of managing a busy front office, so highlight your relevant skills and experiences that align with our expectations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the role. Use bullet points if necessary to make your key achievements stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Rosewood London.
How to prepare for a job interview at Rosewood London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Manager on Duty role. Familiarise yourself with the key expectations, such as managing Reception and Guest Relations operations. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Relationship Skills
Since this role is all about building genuine relationships, be prepared to share examples of how you've successfully managed guest interactions in the past. Highlight any experiences where you’ve fostered a positive environment or resolved conflicts effectively.
✨Demonstrate Decision-Making Abilities
The ability to make impactful decisions independently is crucial for this position. Think of scenarios where you had to make quick decisions under pressure and be ready to discuss them. This will show that you can handle the responsibilities of the role.
✨Familiarise Yourself with Opera
Having a good understanding of property management systems like Opera is essential. If you have experience with similar systems, mention it during the interview. If not, do a bit of research to show your willingness to learn and adapt.
