At a Glance
- Tasks: Supervise the Guest Relations team to create unforgettable guest experiences.
- Company: Join the prestigious Rosewood London, known for luxury and exceptional service.
- Benefits: Enjoy 28 days holiday, a pension scheme, and global discounts on stays and dining.
- Other info: Opportunity to develop leadership skills in a vibrant hospitality environment.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: Passion for guest service, teamwork skills, and knowledge of property management systems.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking for a Guest Relations Supervisor to join our Guest Relations team at Rosewood London. Our Guest Relations Supervisor is entrusted to supervise the Guest Relations team to ensure memorable guest experiences.
Key expectations of this role are:
- Providing our guests service in accordance with Rosewood standards.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Embracing Rosewood standards to ensure a consistent guest experience delivered by all Guest Relations Officers.
- Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
Profile:
- The ability to work in a team, build relationships and provide guidance to others.
- Possessing a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Having an engaging presence.
- A thorough understanding of the function of property management systems (Opera).
Benefits:
- 28 days paid holidays per annum including Bank Holidays.
- Company pension scheme.
- 12 complimentary room nights and F&B discount worldwide.
Front Desk Supervisor in London employer: Rosewood London
At Rosewood London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises guest service excellence and employee development. Our team members enjoy generous benefits, including 28 days of paid holidays, a company pension scheme, and the unique opportunity to experience our luxury offerings through complimentary room nights and dining discounts worldwide. Join us in creating memorable experiences for our guests while growing your career in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rosewood London on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to guest relations. We should be ready to showcase our passion for guest service and how we can enhance the guest experience at Rosewood.
✨Tip Number 3
Dress to impress! First impressions matter, especially in the hospitality industry. Let’s make sure we look sharp and professional when we walk through those doors.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Front Desk Supervisor in London
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past.
Know Your Stuff:Make sure you demonstrate a solid understanding of hotel operations and the Front Office standards. Mention any experience you have with property management systems like Opera, as this will show us you're ready to hit the ground running.
Be Organised and Proactive:In your application, highlight your organisational skills and proactive approach. We love candidates who can manage their tasks efficiently and anticipate the needs of both guests and team members.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team at Rosewood London!
How to prepare for a job interview at Rosewood London
✨Know Your Guest Relations
Make sure you brush up on your knowledge of guest relations and the specific standards set by Rosewood. Familiarise yourself with their values and how they prioritise guest experiences, as this will show your genuine interest in the role.
✨Showcase Your Team Spirit
Since teamwork is key for this position, be ready to share examples of how you've successfully worked in a team before. Highlight your ability to build relationships and guide others, as this will resonate well with the interviewers.
✨Anticipate Questions About Guest Needs
Prepare for questions that assess your ability to intuitively anticipate guests' needs. Think of scenarios where you went above and beyond for a guest, and be ready to discuss how you handled those situations.
✨Get Comfortable with Opera
If you're not already familiar with property management systems like Opera, take some time to learn the basics. Being able to discuss your understanding of such systems will demonstrate your proactive approach and readiness for the role.
