At a Glance
- Tasks: Create memorable guest experiences and manage front desk operations at a luxury hotel.
- Company: Join the prestigious Rosewood London with a focus on heartfelt hospitality.
- Benefits: Enjoy a 4-day work week, 28 days holiday, and global discounts.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Be part of a team that values genuine relationships and exceptional service.
- Qualifications: Passion for guest service, teamwork skills, and knowledge of property management systems.
The predicted salary is between 28066 - 30000 £ per year.
- We are currently looking for a
- Hotel Receptionist to join our
- Front Office team at Rosewood London. Our
Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa.
This role offers a 4-day working week schedule.
- Key expectations of this role are
- Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
- Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Effectively communicating and prioritising tasks in a sophisticated environment.
- Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
- Profile
- The ability to work in a team and build relationships with the others.
- Having a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Having an engaging presence.
- A good understanding of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- #J-18808-Ljbffr
Front Desk Associate in London employer: Rosewood London
Rosewood London is an exceptional employer that prioritises the safety and well-being of both its guests and associates. With a strong emphasis on relationship hospitality, employees are encouraged to build meaningful connections in a supportive work culture. The company offers competitive benefits, including generous holiday allowances, complimentary room nights, and opportunities for personal growth through involvement in corporate social responsibility programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Associate in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood London
Don't be shy about reaching out to Rosewood London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Associate in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
