At a Glance
- Tasks: Lead and develop the Front Desk team while ensuring exceptional guest experiences.
- Company: Join the prestigious Rosewood London, known for its luxury and hospitality.
- Benefits: 28 days paid holiday, pension scheme, complimentary room nights, and F&B discounts.
- Other info: Engage in CSR programmes and wellbeing activities for a fulfilling work experience.
- Why this job: Be part of a dynamic team that values heartfelt interactions and genuine relationships.
- Qualifications: Experience in a supervisory role within luxury or high-volume Front Office environments.
The predicted salary is between 31500 - 38500 £ per year.
- We are currently looking for an
- Assistant Front Desk Manager to join our supervisory team in
- Front Office at Rosewood London. The
Assistant Front Desk Manager is appointed to assist the Front Desk Manager in leading and developing the Front Desk team.
- Key expectations of this role
- Support the Front Desk Manager in the day-to-day leadership and supervision of the Front Desk team, ensuring seamless and efficient operations.
- Lead by example in delivering exceptional guest experiences, acting as a visible presence in the lobby and supporting VIP arrivals, guest recovery and service excellence.
- Build strong relationships with guests, associates and stakeholders, creating an environment focused on hospitality, engagement and safety.
- Assist in managing team performance, coaching and developing associates to consistently achieve Rosewood standards and service excellence.
- Ensure departmental procedures, service standards and operational policies are followed and continuously improved.
- Support departmental recruitment, onboarding, training and succession planning activities.
- Work collaboratively with Housekeeping, Butler Services, Accounts and other operational departments to ensure a seamless guest journey.
- Monitor guest feedback and operational performance, identifying opportunities to enhance service delivery and exceed guest expectations.
- Drive upselling initiatives and contribute to achieving departmental and hotel objectives.
- Support the management of departmental rotas, staffing levels, training compliance and operational projects.
- Profile
- Previous experience in a supervisory or management role within an upscale, luxury or high-volume Front Office environment.
- Strong leadership skills with a passion for coaching, mentoring and developing people.
- Excellent knowledge of Front Office operations and guest service standards.
- Proven ability to build relationships and manage a variety of stakeholder expectations.
- Exceptional attention to detail and a commitment to continuous improvement.
- Strong problem-solving skills with the ability to remain calm and effective in a fast-paced environment.
- Excellent communication and organisational skills.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights per year and F&B discount worldwide
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
- #J-18808-Ljbffr
Assistant Front Desk Manager in London employer: Rosewood London
Rosewood London is an exceptional employer that prioritises the safety and well-being of both its guests and associates. With a strong emphasis on relationship hospitality, employees are encouraged to build meaningful connections in a supportive work culture. The company offers competitive benefits, including generous holiday allowances, complimentary room nights, and opportunities for personal growth through involvement in corporate social responsibility programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Desk Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood London
Don't be shy about reaching out to Rosewood London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Desk Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
