At a Glance
- Tasks: Provide top-notch IT support and manage daily tech operations at Rosewood London.
- Company: Join the vibrant team at Rosewood London, known for exceptional hospitality.
- Benefits: Enjoy 28 days holiday, a pension scheme, and worldwide discounts on stays and dining.
- Other info: Build lasting relationships in a culture that values heartfelt interactions.
- Why this job: Be the tech hero who enhances guest experiences and supports a dynamic hotel environment.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 33750 - 41250 £ per year.
We are currently looking for an
IT Officer to join our team of associates at Rosewood London.
In this role, you will provide exceptional technical support and oversee the day-to‑day IT operations of the hotel, ensuring systems and technology services run efficiently while supporting business needs, including weekends when required.
- Key expectations of this role are
- Being the first line of support for hotel guests and associates with their IT requirements and solve any issues.
- Ensuring the hotel associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates.
- Taking a proactive approach in anticipating IT needs of guests and associates to prevent issues and enhance the user experience.
- Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel.
- Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards.
- Assisting in the preparation of any ad‑hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management.
- Supporting the Area IT Manager, as and when required, to ensure the Hotel is technologically advanced and efficient with all matters relating to hospitality information technology.
- Profile
- The ability to work in a team, build relationships.
- Previous experience in IT support or a related field is preferred.
- Knowledge of Windows, mac OS, and common office applications (e. g., Microsoft 365).
- Good understanding of networking fundamentals (e. g., Wi‑Fi, LAN, VPN).
- Excellent communication and interpersonal skills.
- Having a passion for IT Support and taking ownership of the guest experience.
- Strong problem‑solving skills with the ability to prioritize and multitask.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us it s our Calling.
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- #J-18808-Ljbffr
IT Officer employer: Rosewood London
Rosewood London is an exceptional employer that prioritises the safety and well-being of both its guests and associates. With a strong emphasis on relationship hospitality, employees are encouraged to build meaningful connections in a supportive work culture. The company offers competitive benefits, including generous holiday allowances, complimentary room nights, and opportunities for personal growth through involvement in corporate social responsibility programmes.
