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- Tasks: Create memorable guest experiences and manage front desk operations at a luxury hotel.
- Company: Join the prestigious Rosewood London with a focus on heartfelt hospitality.
- Benefits: Enjoy 28 days holiday, career development, and complimentary stays worldwide.
- Why this job: Be part of a team that values genuine connections and exceptional service.
- Qualifications: Passion for guest service, teamwork skills, and knowledge of property management systems.
- Other info: Work a flexible 4-day week in a dynamic and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood London. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression, delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa. This role offers a 4-day working week schedule.
Key expectations of this role are:
- Providing our guests a customer service in accordance to the Rosewood London procedures, thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
- Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Effectively communicating and prioritising tasks in a sophisticated environment.
- Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
Profile:
- The ability to work in a team and build relationships with others.
- Having a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Having an engaging presence.
- A good understanding of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits:
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Hotel Receptionist employer: Rosewood London
Contact Detail:
Rosewood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the areas, services, and procedures. This way, when you chat with potential employers, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might face as a Hotel Receptionist. This will help you feel more confident during interviews and demonstrate your ability to handle guest queries with ease.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums where you can connect with industry professionals. Building relationships can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Rosewood London.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and how you can create memorable experiences.
Tailor Your Application: Make sure to tailor your application to the Hotel Receptionist role. Highlight your relevant experience and skills that align with our expectations, like your ability to anticipate guests' needs and work in a team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Rosewood London!
How to prepare for a job interview at Rosewood London
✨Know the Hotel Inside Out
Before your interview, make sure you research Rosewood London thoroughly. Familiarise yourself with their services, amenities, and unique offerings. This knowledge will not only impress your interviewers but also help you understand how to create that memorable guest experience they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Highlight situations where you anticipated needs or resolved issues effectively. This will demonstrate your passion for guest service and your ability to take ownership of the guest experience.
✨Practice Your Communication Style
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could face at the front desk, such as handling guest complaints or providing information about hotel services.
✨Emphasise Teamwork and Relationship Building
Be ready to discuss how you work within a team and build relationships. Share specific examples of how you’ve collaborated with colleagues in the past to enhance the guest experience. This aligns perfectly with the hotel's philosophy of Relationship Hospitality.
