At a Glance
- Tasks: Supervise the Guest Relations team to create unforgettable experiences for our guests.
- Company: Join the prestigious Rosewood London, known for its exceptional service.
- Benefits: Enjoy 28 days holiday, a pension scheme, and global discounts on stays and dining.
- Other info: Dynamic role with opportunities to build relationships and enhance your career.
- Why this job: Be part of a team that values guest service and personal growth.
- Qualifications: Team player with a passion for guest service and knowledge of property management systems.
The predicted salary is between 25000 - 30000 £ per year.
We are currently looking for a Guest Relations Supervisor to join our Guest Relations team at Rosewood London. Our Guest Relations Supervisor is entrusted to supervise the Guest Relations team to ensure memorable guest experiences.
Key expectations of this role are:
- Providing our guests service in accordance with Rosewood standards.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Embracing Rosewood standards to ensure a consistent guest experience delivered by all Guest Relations Officers.
- Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
Profile:
- The ability to work in a team, build relationships and provide guidance to others.
- Possessing a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Having an engaging presence.
- A thorough understanding of the function of property management systems (Opera).
Benefits:
- 28 days paid holidays per annum including Bank Holidays.
- Company pension scheme.
- 12 complimentary room nights and F&B discount worldwide.
Front Desk Supervisor employer: Rosewood London
Rosewood London is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture centred around delivering outstanding guest experiences. With generous benefits such as 28 days of paid holidays, a company pension scheme, and complimentary room nights, employees are encouraged to thrive both personally and professionally in a supportive environment that values teamwork and proactive service. Located in the heart of London, Rosewood provides unique opportunities for career advancement within the luxury hospitality sector, making it an ideal place for those passionate about guest relations.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rosewood London on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to guest relations. We should focus on showcasing our passion for guest service and how we can enhance the guest experience at Rosewood.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Let’s make sure we look sharp and professional when we walk through those doors for the interview.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Front Desk Supervisor
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your passion for guest service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past. We want to see that you truly care about making a difference!
Know Your Stuff:Make sure you demonstrate a solid understanding of hotel operations and the Front Office standards. Mention any experience you have with property management systems like Opera. This shows us that you're not just a people person, but also know the ins and outs of the role.
Be Organised and Proactive:In your application, highlight your organisational skills and proactive approach. We love candidates who can manage their tasks efficiently and anticipate needs before they arise. Give us examples of how you've successfully juggled multiple responsibilities in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Rosewood London
✨Know Your Stuff
Make sure you have a solid understanding of Rosewood's standards and procedures. Familiarise yourself with the hotel’s offerings and the Front Office operations, as this will show your commitment to providing exceptional guest experiences.
✨Show Your Passion for Guest Service
During the interview, share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your genuine passion for guest service and your ability to take ownership of the guest experience.
✨Team Player Vibes
Highlight your teamwork skills by discussing how you've successfully collaborated with others in past positions. Emphasise your ability to build relationships and guide team members, as this is crucial for a supervisory role.
✨Be Proactive and Organised
Prepare a few scenarios where you managed tasks effectively or anticipated guests' needs. This will showcase your organisational skills and proactive approach, which are key traits for a Front Desk Supervisor.
