Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for guests by coordinating their requests and providing local insights.
- Company: Join the prestigious Rosewood London, known for its exceptional service and hospitality.
- Benefits: Enjoy competitive holidays, a pension scheme, and worldwide discounts on stays and dining.
- Why this job: Be part of a team that values heartfelt interactions and builds lasting relationships.
- Qualifications: Passion for guest service, strong organisational skills, and knowledge of London’s attractions.
- Other info: Opportunity to grow in a nurturing environment with a focus on relationship hospitality.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a Concierge Coordinator to join our team of associates at Rosewood London. Our Concierge Coordinator is appointed to provide information to guest enquiries and to coordinate guest requests for special arrangements or services such as restaurant and ticket bookings, special events and car arrangements.
Key expectations of this role:
- Building a nurturing relationship with our guests, partners, and colleagues to create lasting memories for our guests.
- Efficiently supporting the concierge desk to deliver an engaging, refined and intuitive service.
- Providing our guests with in-depth knowledge about the property and London.
- Having a thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.
- Assisting all guest enquiries via emails and phone calls.
Profile:
- Having a passion for guest service and taking ownership of the guest experience.
- The ability to work in a team and build relationships with others.
- Being very organised and proactive in managing your tasks.
- Being able to perform job functions with attention to detail, speed and accuracy.
- Having a thorough understanding of the hotel, the surrounding area and London transportation system.
- In-depth knowledge of London’s current dining, entertainment, shopping and art scene.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits:
- Competitive holiday allowance which increases with length of service.
- Company pension scheme and life assurance.
- 12 complimentary room nights and F&B discount worldwide.
Concierge Coordinator employer: Rosewood London
Contact Detail:
Rosewood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Rosewood London's values and mission. This way, you can show how your passion for guest service aligns perfectly with their philosophy of Relationship Hospitality.
✨Tip Number 2
Practice your people skills! As a Concierge Coordinator, building relationships is key. Role-play common guest scenarios with friends or family to boost your confidence in handling enquiries and requests smoothly.
✨Tip Number 3
Brush up on your local knowledge! Familiarise yourself with the best restaurants, attractions, and events in London. Being able to recommend hidden gems will set you apart and impress during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Rosewood London team right from the start!
We think you need these skills to ace Concierge Coordinator
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for guest service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past.
Highlight Your Organisational Skills: As a Concierge Coordinator, being organised is key. Make sure to mention any relevant experience where you managed multiple tasks efficiently. We love seeing how you keep everything running smoothly!
Demonstrate Your Local Knowledge: We want to know about your familiarity with London! Include details about your favourite local spots, events, or hidden gems that you can recommend to guests. This shows us you're ready to provide that insider knowledge.
Keep It Personal and Engaging: Your application should reflect your personality. Use a friendly tone and be genuine in your writing. Remember, we’re all about building relationships, so let us see the real you!
How to prepare for a job interview at Rosewood London
✨Know Your Stuff About London
Make sure you brush up on your knowledge of local restaurants, attractions, and events in London. Being able to share insider tips during the interview will show your passion for the role and your commitment to providing exceptional guest service.
✨Showcase Your Relationship Skills
Prepare examples of how you've built relationships in previous roles. Whether it's with guests or colleagues, demonstrating your ability to create lasting connections will resonate well with the interviewers, especially since relationship hospitality is key to their culture.
✨Be Organised and Proactive
Think of specific instances where you’ve successfully managed multiple tasks or requests. Highlighting your organisational skills and proactive approach will reassure them that you can handle the fast-paced environment of a concierge desk.
✨Engage with Heartfelt Interactions
During the interview, focus on your genuine desire to help others and create memorable experiences. Share stories that reflect your passion for guest service and how you’ve gone above and beyond to make someone’s day special.
