At a Glance
- Tasks: Create unforgettable guest experiences through personalised service and proactive engagement.
- Company: Join Rosewood Hotel Group, a leader in luxury hospitality with a focus on meaningful connections.
- Benefits: Enjoy 31 days of paid holidays, discounts, private medical insurance, and more.
- Other info: Contribute to innovative programmes and enjoy excellent career growth opportunities.
- Why this job: Be part of a team that values creativity and genuine relationships in a fast-paced environment.
- Qualifications: Passion for exceptional service, strong problem-solving skills, and a collaborative spirit.
The predicted salary is between 31500 - 38500 £ per year.
We are driven to create a future where people and place enrich one another.
We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.
At Rosewood Hotel Group, we answer The Calling.
Together, we Make the Place.
THE TEAM
As part of the Rooms Division, the Clienteling team is dedicated to creating meaningful guest connections and delivering exceptional experiences that embody Relationship Hospitality.
Reporting to the Director of Clienteling and working closely with the Director of Rooms, this role collaborates with Front Office, Concierge, Butler Services, Food & Beverage, Quality Assurance, CRM, and Executive Office teams to ensure every guest journey is personalised, thoughtful, and memorable.
YOUR ROLE
Clienteling Manager , you will play a pivotal role in cultivating and strengthening guest relationships through personalised service, bespoke experiences, and proactive engagement.
You will support the Elevate programme, contribute to Moments of Magic initiatives, and serve as a visible presence throughout the hotel, ensuring guests feel recognised, valued, and connected.
The role also supports guest recovery, quality assurance, and operational excellence, helping to deliver extraordinary experiences aligned with Rosewood’s brand standards and Relationship Hospitality philosophy.
- HOW YOU’LL MAKE THE PLACE
- Support and enhance the Elevate programme by creating meaningful guest relationships and exclusive personalised experiences.
- Curate and coordinate bespoke in-house and external gifting experiences that delight guests and strengthen loyalty.
- Build long-term relationships with first-time guests, regular guests, owners, VIPs, and other high-value guests through proactive engagement across the property.
- Champion guest recognition and Relationship Hospitality by maintaining a strong presence throughout the hotel and collaborating closely with operational teams.
- Drive service excellence through proactive guest recovery, quality assurance initiatives, and resolution of guest concerns.
- Partner with corporate CRM and hotel teams to design memorable guest experiences both within and beyond the hotel.
- Support operational departments with arrivals, departures, room preparations, guest orientations, and special requests while ensuring compliance with brand standards.
- Contribute innovative ideas to the Moments of Magic programme, creating memorable experiences that elevate the guest journey and support commercial success.
COULD THIS BE YOU?
- You are passionate about delivering exceptional guest experiences and creating meaningful, lasting relationships.
- You excel at engaging with a diverse range of guests and building trust through genuine, personalised interactions.
- You are highly collaborative and enjoy working across multiple departments to achieve shared goals.
- You have strong problem-solving skills and can confidently manage guest concerns with professionalism, discretion, and care.
- You demonstrate creativity and attention to detail when planning bespoke experiences, special occasions, and personalised guest moments.
- You thrive in a fast-paced luxury hospitality environment and maintain a visible, approachable presence throughout the guest journey.
BENEFITS
- 31 days paid holidays per annum including Bank Holidays
- Discounts on Food & Beverage
- Company pension scheme and life assurance
- Private Medical Insurance
- Enhanced sick pay policy
- 12 complimentary room nights per year and F&B discount worldwide
- Up to 16 weeks paid parental leave
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
- OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard - and valued.
We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.
- We’re not only committed to building and nurturing genuine, long-…
- #J-18808-Ljbffr
Clienteling Manager employer: Rosewood London
Rosewood London is an exceptional employer that prioritises the safety and well-being of both its guests and associates. With a strong emphasis on relationship hospitality, employees are encouraged to build meaningful connections in a supportive work culture. The company offers competitive benefits, including generous holiday allowances, complimentary room nights, and opportunities for personal growth through involvement in corporate social responsibility programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Clienteling Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood London
Don't be shy about reaching out to Rosewood London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Clienteling Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
