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- Tasks: Assist suite guests with enthusiasm and professionalism, ensuring a memorable experience.
- Company: Join the prestigious Rosewood London, known for exceptional hospitality and guest service.
- Benefits: Enjoy 28 days paid holiday, a pension scheme, and 12 complimentary room nights worldwide.
- Why this job: Be part of a team that values heartfelt interactions and builds lasting relationships.
- Qualifications: Attention to detail, teamwork, organisation, and a passion for guest service are essential.
- Other info: Work 40 hours over 5 days in a dynamic and engaging environment.
The predicted salary is between 28800 - 43200 £ per year.
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Role
We are currently looking for a Butler to join our team of associates at Rosewood London. Our Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionally at all times. This role offers a schedule of 40 hours spread over 5 working days. This role plays an integral part in pursuing Rosewood London’s aim of being the hotel of choice for suite guests.
Key expectations of this role are
- Effectively prioritising tasks in an engaging, refined and intuitive manner.
- Handling complex guest requests and complaints according to Rosewood London standards.
- Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.
- Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.
- Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.
Profile
- Paying exceptional attention to detail by not comprising on quality standards.
- The ability to work in a team and build relationships with the others.
- Being organised and proactive in managing your tasks.
- Having a passion for guest service and taking ownership of the guest experience.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
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Butler employer: Rosewood London
Contact Detail:
Rosewood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler
✨Tip Number 1
Familiarise yourself with the Rosewood London brand and its core values. Understanding their philosophy of 'Relationship Hospitality' will help you align your approach to guest service with what they expect from a Butler.
✨Tip Number 2
Practice your communication skills, as effective interaction is key in this role. Role-play scenarios where you handle complex guest requests or complaints to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've gone above and beyond for guests in previous roles. This could include specific instances where your proactive approach made a difference in someone's experience.
✨Tip Number 4
Network with current or former employees of Rosewood London if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Butler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Butler position at Rosewood London. Understand the key expectations and responsibilities, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or customer service roles. Showcase specific examples where you demonstrated attention to detail, problem-solving skills, and a passion for guest service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to Rosewood London and how your values align with their philosophy of Relationship Hospitality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is crucial for a Butler role.
How to prepare for a job interview at Rosewood London
✨Showcase Your Attention to Detail
As a Butler, attention to detail is crucial. During the interview, provide examples of how you've successfully managed complex tasks or requests in previous roles. Highlight specific instances where your meticulous nature made a difference.
✨Demonstrate Your Guest Service Passion
Make sure to convey your enthusiasm for guest service. Share stories that illustrate your commitment to creating memorable experiences for guests. This will show that you align with the hotel's philosophy of Relationship Hospitality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Prepare by thinking through potential scenarios you might face as a Butler and how you would address them while maintaining professionalism.
✨Know the Hotel Inside Out
Familiarise yourself with Rosewood London's facilities, services, and core values. Being knowledgeable about the hotel will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
