At a Glance
- Tasks: Assist suite guests with exceptional service and manage their requests efficiently.
- Company: Join the prestigious Rosewood London, known for luxury and heartfelt hospitality.
- Benefits: Enjoy 28 days paid holiday, complimentary room nights, and free meals on duty.
- Why this job: Be part of a team that values genuine relationships and offers memorable guest experiences.
- Qualifications: No prior experience required; just bring your passion for guest service and attention to detail.
- Other info: This is an entry-level, full-time role in the vibrant hospitality industry.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Butler role at Rosewood London
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Join to apply for the Butler role at Rosewood London
We are currently looking for a Butler to join our team of associates at Rosewood London. Our Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionally at all times. This role plays an integral part in pursuing Rosewood London’s aim of being the hotel of choice for suite guests.
Key expectations of this role are
- Effectively prioritising tasks in an engaging, refined and intuitive manner.
- Handling complex guest requests and complaints according to Rosewood London standards.
- Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.
- Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.
- Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.
Profile
- Paying exceptional attention to detail by not comprising on quality standards.
- The ability to work in a team and build relationships with the others.
- Being organised and proactive in managing your tasks.
- Having a passion for guest service and taking ownership of the guest experience.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Free meals on duty
- Season ticket loan
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
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Butler employer: Rosewood London
Contact Detail:
Rosewood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler
✨Tip Number 1
Familiarise yourself with Rosewood London's core values and philosophy. Understanding their commitment to 'Relationship Hospitality' will help you demonstrate your alignment with their culture during any interactions.
✨Tip Number 2
Practice your guest service skills by role-playing different scenarios. This will prepare you for handling complex requests and complaints, showcasing your ability to remain calm and professional under pressure.
✨Tip Number 3
Network with current or former employees of Rosewood London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your attention to detail in every interaction. Whether it's through your communication style or how you present yourself, showing that you value quality will resonate well with the hiring team.
We think you need these skills to ace Butler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Butler at Rosewood London. Familiarise yourself with their core values and the importance of guest service.
Tailor Your CV: Highlight relevant experience in hospitality or customer service. Emphasise skills such as attention to detail, organisation, and your ability to handle complex guest requests. Make sure your CV reflects your passion for guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific examples of how you've provided exceptional service in the past and how you align with Rosewood London's philosophy of Relationship Hospitality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Butler role.
How to prepare for a job interview at Rosewood London
✨Showcase Your Attention to Detail
As a Butler, attention to detail is crucial. During the interview, provide examples of how you've successfully managed complex tasks or requests in previous roles, highlighting your ability to notice and address the finer points that enhance guest experiences.
✨Demonstrate Proactive Service
Rosewood London values proactive service. Prepare to discuss situations where you anticipated guests' needs before they had to ask. This could include managing reservations or special requests, showcasing your initiative and commitment to exceptional service.
✨Familiarise Yourself with the Company Philosophy
Understanding Rosewood London's core values and philosophy is essential. Research their guiding principles, especially 'Relationship Hospitality', and be ready to explain how you embody these values in your work and interactions with guests.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific examples from your past experiences where you successfully resolved issues, demonstrating your calmness and professionalism under pressure.