At a Glance
- Tasks: Welcome guests and guide them through personalised spa and wellness experiences.
- Company: The Chancery Rosewood, a luxury hotel redefining elegance in Mayfair.
- Benefits: Complimentary room nights, discounts, flexible benefits, and paid volunteering days.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a team that values genuine connections and enhances guest experiences.
- Qualifications: Strong communication skills and a passion for luxury wellness.
The predicted salary is between 25000 - 30000 £ per year.
The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
As a Spa & Retail Concierge, you will be the first point of contact for guests seeking relaxation, rejuvenation, and bespoke wellness experiences. You will guide them through spa treatments, wellness offerings, and luxury retail selections, ensuring every visit is seamless, personalised, and memorable. Your expertise and warmth will enhance their journey, making wellness a lifestyle both within and beyond The Chancery Rosewood.
Key Responsibilities- Welcome and assist guests in selecting spa treatments and wellness experiences tailored to their individual needs.
- Provide expert advice on luxury skincare, wellness, and lifestyle products available in the retail boutique.
- Manage spa bookings and ensure a smooth, well-coordinated guest journey from arrival to departure.
- Maintain an elegant and inviting retail space, supporting merchandising and inventory management.
- Engage with guests to create personalised wellness recommendations, enhancing their overall experience.
- Connection - You build genuine, lasting relationships with guests and colleagues, approaching every interaction with warmth, empathy, and an inclusive spirit.
- Guest-Centricity - You anticipate guest needs with care and precision, delivering personalised spa and wellness experiences that consistently meet and exceed expectations.
- Influencing - You communicate with confidence and credibility, offering thoughtful guidance on treatments and retail that inspires guests and earns their trust.
- Integrity - You uphold Rosewood's values and service standards in every interaction, bringing professionalism, consistency, and purpose to your role.
- Drive - You bring enthusiasm and a desire to grow, proactively seeking opportunities to elevate the guest experience and develop your expertise in luxury wellness.
- Adaptability - You embrace change with ease, bringing creative thinking and flexibility to meet the evolving needs of guests and the business.
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About RosewoodRosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Spa & Retail Concierge employer: Rosewood Hotel Group
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious environment that prioritises genuine connections and personalised guest experiences. With a strong commitment to employee growth, the company provides extensive benefits including complimentary stays, flexible perks, and a focus on diversity and inclusion, making it an ideal place for those seeking a rewarding career in hospitality. Located in the heart of Mayfair, employees enjoy a vibrant work culture that values creativity, adaptability, and a passion for wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Spa & Retail Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa & Retail Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
