The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters. Key Responsibilities Build genuine guest recognition across the outlet, developing knowledge of preferences, regular visitors, and VIP requirements to deliver a consistently personalised and anticipatory experience. Take overall responsibility for the guest experience on the floor during service — monitoring standards, intervening where needed, and ensuring every aspect of the dining experience reflects the care and quality the property is known for. Lead shift briefings and Daily Callings with purpose and clarity, communicating covers, priorities, and service focus points in a way that energises the team and leaves no room for ambiguity. Handle all guest enquiries and complaints with courtesy and efficiency, taking personal ownership of resolution and escalating to senior management where required. Support the training and confident use of systems including Micros and reservations software, equipping the team to operate these tools accurately as part of standard service practice. Assume full supervisory responsibility for the floor in the absence of the management team, making sound decisions that protect the guest experience and reflect the values of the property. Support the financial management of the outlet, including cashing out, float management, and contributing to budget processes with accuracy and accountability. Uphold operational protocols, behavioural standards, and service etiquette without compromise, acting as a trusted standard-bearer for Rosewood’s culture of excellence. About You Connection — You build genuine rapport with guests and colleagues, fostering a collaborative and motivated team environment. You invest in understanding the people around you — their preferences, their strengths, and their development — and lead with warmth, trust, and care. Guest-Centricity — You place the guest at the heart of every decision, taking personal pride in the standard of experience delivered under your watch. You approach every cover with the same preparation and precision, and you take ownership when something falls short. Influencing — You communicate clearly and confidently, whether briefing your team, engaging with a guest, or responding to a last-minute change. You develop genuine knowledge of the full F
RWLGS - Floor Manager - Jacqueline employer: Rosewood Hotel Group
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious setting in Mayfair, where creativity and quality are at the forefront of the culinary experience. With a strong commitment to employee development, a collaborative work culture, and generous benefits such as complimentary room nights and paid volunteering days, we foster an environment where every team member can thrive and contribute to memorable guest experiences. Join us in redefining luxury hospitality while enjoying a supportive atmosphere that values diversity and inclusion.
