At a Glance
- Tasks: Deliver exceptional service at high-profile events, leading a dynamic team and ensuring guest satisfaction.
- Company: The Chancery Rosewood, a luxury hotel redefining hospitality in Mayfair.
- Benefits: Complimentary room nights, discounts, flexible benefits, and paid volunteering days.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Join a prestigious team and create unforgettable experiences for guests in a stunning environment.
- Qualifications: Strong communication skills, a passion for hospitality, and leadership experience.
The predicted salary is between 29700 - 36300 £ per year.
The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.
Embassy and reimagined by Sir David Chipperfield.
With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
Key Responsibilities
- Deliver warm, professional, and highly attentive service throughout events — anticipating individual guest needs, offering expert food and beverage guidance, and ensuring every touchpoint reflects the five-star standard of The Chancery Rosewood.
- Lead the team on the floor during event service — conducting pre-shift briefings, communicating run-of-show details, and ensuring all associates are organised, informed, and service-ready before each event begins.
- Take accurate food and beverage orders during service, carefully noting dietary requirements, allergens, and special requests, and ensuring these are communicated precisely to the kitchen and beverage teams.
- Collaborate closely with culinary, beverage, and events teams to ensure impeccable table presentation, correct dish presentation, and a seamlessly timed service flow throughout each event.
- Support the development of junior associates — sharing knowledge, offering in-service guidance, and modelling the standards of hospitality the property expects, contributing to a team that continuously raises its collective performance.
- Uphold all service etiquette, operational protocols, and outlet standards — overseeing opening and closing procedures, maintaining a clean and well-ordered event environment, and handling guest feedback and property information with full discretion.
About You
- Connection — You cultivate warm, authentic relationships with guests and colleagues alike, fostering a collaborative team environment with genuine care and the attentiveness that makes each individual — guest or associate — feel personally recognised and valued.
- Guest-Centricity — You place the guest at the heart of every decision — anticipating needs before they are expressed, personalising each interaction, and holding yourself to a standard of excellence that is never negotiable, whatever the scale or format of the event.
- Influencing — You articulate menu offerings and event details with confidence and genuine enthusiasm, adapting your communication style naturally to suit different guests and occasions.
You inspire those around you through the clarity of your example, not the weight of your title.
- Integrity — You uphold service etiquette and operational standards consistently and without compromise, acting as a visible standard-bearer for the team.
You handle guest feedback and sensitive information with full discretion, and take personal responsibility for a safe, well-ordered working environment.
- Drive — You approach every event with energy, focus, and an uncompromising commitment to excellence — leading from the front, taking full ownership of mise en place and service preparations, and continuously developing your menu knowledge and leadership skills.
- Adaptability — You embrace the varied formats and shifting demands of event service with composure and flexibility — leading the team confidently in the absence of management, making sound decisions under pressure, and turning last-minute changes into seamless moments.
- What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
- Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging.
We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences.
Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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RWLGS - Events Operations Head Waiter employer: Rosewood Hotel Group
Rosewood Hotel Group is an exceptional employer, offering a vibrant and supportive work environment in the heart of Mayfair. As a Demi Chef de Partie, you will not only hone your culinary skills but also have the opportunity to mentor junior chefs, fostering a culture of collaboration and excellence. With a commitment to employee growth and a range of benefits, Rosewood ensures that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land RWLGS - Events Operations Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace RWLGS - Events Operations Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
