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- Tasks: Lead the reservations team to ensure smooth booking processes and exceptional guest service.
- Company: Join Rosewood Hotel Group, a leader in luxury hospitality focused on building lasting relationships.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in a prestigious hotel.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of an iconic hotel opening, shaping memorable experiences in a vibrant, diverse culture.
- Qualifications: Strong organisational skills, experience with reservation systems, and a passion for five-star service.
The predicted salary is between 28800 - 43200 £ per year.
The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
A seamless guest experience starts long before arrival. As our Assistant Reservations Manager, you'll be the driving force behind a smooth and efficient reservations process, ensuring every booking is handled with care, precision, and warmth. Supporting the Reservations Manager, you'll oversee daily reservations operations across rooms and F&B, lead a team of reservation agents, and maintain the highest service standards.
Key Responsibilities:- Support, coach, and guide the reservations team to ensure they provide exceptional service and convert inquiries into confirmed bookings.
- Oversee daily reservations processes, ensuring all bookings, payments, and guest details are accurate and up to date.
- Implement selling strategies and monitor booking trends to maximise occupancy and revenue.
- Ensure every guest interaction is handled professionally, warmly, and with an eye for personalisation.
- Ensure compliance with hotel policies, brand standards, and operational procedures to keep everything running seamlessly.
- You naturally spot inconsistencies and love keeping everything in perfect order.
- You can engage with guests, guide a team, and collaborate effortlessly across departments.
- You understand what makes a five-star experience and take pride in delivering excellence.
- You stay ahead of challenges, solve problems before they arise, and keep things moving smoothly.
- You're comfortable working with the Opera reservation systems and confident in using data to inform decisions.
Diversity and Inclusion: We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About Rosewood: Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to "Relationship Hospitality" - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
RWLGS Assistant Reservations Manager employer: Rosewood Hotel Group
Contact Detail:
Rosewood Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RWLGS Assistant Reservations Manager
✨Tip Number 1
Familiarise yourself with the Opera reservation system, as it's crucial for this role. Consider taking an online course or tutorial to boost your confidence and demonstrate your commitment to mastering the tools of the trade.
✨Tip Number 2
Research the Rosewood brand and its commitment to 'Relationship Hospitality'. Understanding their values will help you align your approach during interviews and show that you're a great fit for their culture.
✨Tip Number 3
Prepare examples of how you've successfully led a team in previous roles. Highlight your coaching and mentoring skills, as these are essential for supporting the reservations team and ensuring exceptional service.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, especially regarding guest experience and booking strategies. This knowledge will not only impress during interviews but also help you contribute valuable insights if you land the job.
We think you need these skills to ace RWLGS Assistant Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations management and customer service. Emphasise any previous roles where you led a team or improved processes, as these are key for the Assistant Reservations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of what makes a five-star experience. Mention specific examples of how you've successfully managed reservations or enhanced guest experiences in the past.
Showcase Your Skills: Highlight your familiarity with reservation systems like Opera and your ability to analyse data for decision-making. Include any relevant certifications or training that demonstrate your commitment to excellence in hospitality.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and up-to-date. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Rosewood Hotel Group
✨Showcase Your Leadership Skills
As an Assistant Reservations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and guided teams in the past.
✨Demonstrate Attention to Detail
Highlight your ability to spot inconsistencies and maintain order. Prepare to share specific instances where your attention to detail has positively impacted guest experiences or operational efficiency.
✨Understand the Five-Star Experience
Familiarise yourself with what constitutes a five-star experience in hospitality. Be ready to discuss how you would ensure that every guest interaction is personalised and exceeds expectations.
✨Be Data-Driven
Since the role involves using data to inform decisions, brush up on your analytical skills. Be prepared to talk about how you've used data in previous roles to implement successful selling strategies or improve booking processes.