Restaurant Manager - GSQ

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it's a place where experiences are curated, conversations flow, and every detail matters.

As Restaurant Manager, you will lead one of The Chancery Rosewood's most vibrant and high-profile dining destinations, a fast-paced luxury café outlet serving a significant volume of guests each day. This is a Head of Department position, reporting to the Director of Food & Beverage, you will take full ownership of the outlet's operational and commercial success, ensuring exceptional guest experiences, strong financial performance, and a culture where associates thrive.

This is a role for a highly visible and hands-on leader who is energised by high-volume operations and passionate about delivering excellence at scale. You will balance strategic thinking with operational expertise, leading from the floor, developing talent, driving revenue, and creating an environment where guests return time and time again. If you are motivated by pace, people, and performance, we would love to hear from you.

• Lead the strategic and day-to-day operation of a high-volume luxury café outlet, ensuring seamless service delivery, exceptional guest satisfaction, and consistent achievement of operational and financial objectives.
• Take full ownership of the outlet's commercial performance, managing revenue, labour costs, stock control, forecasting, budgeting, and profitability to achieve monthly business targets.
• Maintain a strong presence on the floor, building meaningful relationships with guests, handling feedback and concerns professionally, and ensuring every guest receives an engaging and memorable experience.
• Lead, inspire, and develop a large front-of-house team through effective recruitment, onboarding, coaching, performance management, and succession planning, creating a culture of accountability and excellence.
• Collaborate closely with Culinary, Bars, Revenue, Marketing, and other hotel departments to deliver innovative offerings, promotional initiatives, and operational improvements that enhance both guest experience and commercial performance.
• Analyse guest feedback, market trends, business performance, and trading patterns to identify opportunities to drive covers, revenue growth, productivity, and operational efficiency.
• Oversee workforce planning and rota management, ensuring the outlet is appropriately staffed to meet fluctuating business demands whilst maintaining productivity and service standards.
• Ensure all aspects of the operation consistently meet Rosewood standards relating to service, presentation, food safety, health & safety, cleanliness, and compliance.
• Act as an ambassador for Rosewood Hotels & Resorts, championing the company's values, culture, and commitment to relationship hospitality whilst fostering a positive and inclusive working environment.
• Maintain the highest standards of confidentiality in all matters relating to guests, associates, and business operations, ensuring compliance with company policies and statutory requirements.

• Connection - You build authentic, lasting relationships with guests and colleagues alike, possessing the rare ability to make every guest feel genuinely known and valued while fostering a spirit of trust, collaboration, and mutual respect across the entire hotel team.
• Guest-Centricity - You understand instinctively that event operations is about far more than logistics - it is about crafting deeply personal, memorable experiences for every guest and client, anticipating their needs with precision, and ensuring that every detail, however small, is executed to perfection.
• Influencing - You communicate with eloquence, confidence, and adaptability, whether briefing a large events team, managing expectations with a VIP client, or aligning multiple departments around a complex programme - always ensuring the right information reaches the right people at exactly the right moment.
• Integrity - You operate with the utmost discretion and professionalism at all times, handling sensitive guest and business information with care, taking full ownership of every commitment you make, and consistently upholding the hotel's values and standards in every interaction.
• Drive - You bring exceptional energy, dedication, and attention to detail to every shift, proactively seeking opportunities to elevate the event experience, pursuing continuous self-development, and approaching every challenge as an opportunity to demonstrate what truly outstanding service looks like.
• Adaptability - You thrive in a dynamic, high-pressure luxury environment, remaining composed and solutions-focused when priorities shift or unexpected challenges arise, and bringing creativity and resourcefulness to every situation without ever allowing the guest to feel anything less than completely at ease.

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

Rosewood Hotel Group is built on relationship hospitality-where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.