At a Glance
- Tasks: Convert guest enquiries into bookings while providing exceptional service.
- Company: Join the prestigious Rosewood London with a focus on heartfelt hospitality.
- Benefits: 28 days holiday, pension scheme, complimentary stays, and career growth opportunities.
- Other info: Enjoy free meals on duty and a supportive work environment.
- Why this job: Be part of a team that values genuine relationships and guest experiences.
- Qualifications: Attention to detail, teamwork, and good communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.
Key expectations of this role are:
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
- Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
- Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile:
- Paying exceptional attention to detail by not compromising on quality standards.
- The ability to work in a team and build relationships with others.
- Being organised and proactive in managing your tasks.
- Good communication skills in order to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.
Benefits:
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Reservations & Guest Experience Specialist employer: Rosewood Hotel Group
Rosewood London is an exceptional employer that prioritises heartfelt interactions and genuine relationships, making it a rewarding place to work. With a strong focus on employee growth, associates benefit from career development opportunities, generous holiday allowances, and complimentary room nights, all within a supportive and engaging work culture. Located in the heart of London, our team thrives in a dynamic environment where attention to detail and quality service are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Guest Experience Specialist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the offers and services available at Rosewood London. This knowledge will help you confidently convert enquiries into bookings.
✨Tip Number 2
Practice your communication skills! Engage with friends or family in role-play scenarios where you respond to guest enquiries. The more comfortable you are, the better you'll be at delivering that intuitive guest service.
✨Tip Number 3
Stay organised! Use tools like to-do lists or digital planners to manage your tasks effectively. Being proactive will help you handle complex requests with ease and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Rosewood London. Let’s make those heartfelt interactions happen!
We think you need these skills to ace Reservations & Guest Experience Specialist
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand what a Reservations Agent does. Familiarise yourself with the hotel’s offerings and think about how your skills can help convert enquiries into bookings. This will show us that you're genuinely interested in the role!
Show Off Your Communication Skills:Since this role is all about engaging with guests, make sure your application reflects your communication style. Use clear, friendly language and highlight any experience you have in customer service. We want to see how you can connect with guests right from the start!
Attention to Detail is Key:When filling out your application, double-check for any typos or errors. We value quality and precision, so make sure your application is polished and professional. This is your chance to demonstrate that you pay attention to the little things!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Rosewood London!
How to prepare for a job interview at Rosewood Hotel Group
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Rosewood London and its offerings. Familiarise yourself with their unique selling points and how they stand out in the hospitality industry. This will help you confidently discuss how you can contribute to maximising the hotel's profitability.
✨Practice Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly and engagingly. You might want to role-play common guest scenarios with a friend or family member. This will prepare you to handle complex requests and showcase your ability to provide intuitive guest service.
✨Showcase Your Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. Whether it’s managing reservations or ensuring guest satisfaction, demonstrating that you don’t compromise on quality standards will resonate well with the interviewers.
✨Be Proactive and Organised
Prepare to discuss how you manage your tasks and prioritise effectively. Share specific strategies you use to stay organised, especially in a fast-paced environment. This will show that you’re proactive and ready to take on the responsibilities of the Reservations Agent role.
