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- Tasks: Be the first point of contact for guests, handling inquiries and bookings with care.
- Company: Join Rosewood Hotel Group, a leader in lifestyle and hospitality management.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference in guest experiences while working in a stunning new hotel.
- Qualifications: Strong communication skills and familiarity with reservation systems like Opera are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Chancery Rosewood – opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
Every great stay begins with the perfect booking experience. As a Reservations Agent, you’ll be the first point of contact for future guests, setting the tone with seamless service and expert guidance. Whether handling inquiries, confirming bookings, or assisting travel partners, you’ll ensure every reservation is handled with care, precision, and a touch of warmth.
Key Responsibilities:
- Handle reservation inquiries via phone and email, ensuring every detail is accurate and every guest feels valued.
- Maintain up-to-date records, process payments, and ensure all reservations meet hotel standards.
- Use a strategic approach to convert inquiries into confirmed bookings while ensuring guests get the best possible experience.
- Conduct arrival checks, verify booking accuracy, and support other departments with reservation details.
- Work closely with travel agents, corporate clients, and internal teams to enhance the reservation process.
About You:
- You know how to balance warm hospitality with a strategic approach to booking conversions.
- You naturally spot inconsistencies and ensure everything is accurate before a guest arrives.
- Whether over the phone or via email, you engage guests professionally and personably.
- You’re comfortable using the Opera reservation systems like Opera and Synxis to manage bookings efficiently.
- You collaborate effortlessly with other departments, ensuring a seamless guest journey from start to finish.
Diversity and Inclusion
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About Rosewood
Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
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Reservations Agent employer: Rosewood Hotel Group
Contact Detail:
Rosewood Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Opera and Synxis reservation systems. Since these are crucial for managing bookings efficiently, having a solid understanding of how they work will give you an edge during the interview process.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Reservations Agent, you'll be the first point of contact for guests, so being able to engage professionally and warmly is key to making a great impression.
✨Tip Number 3
Research the Rosewood Hotel Group and its commitment to 'Relationship Hospitality'. Understanding their values and mission will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Rosewood Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Reservations Agent position.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservations Agent position. Tailor your application to highlight your relevant experience in hospitality and customer service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Rosewood brand. Mention specific experiences where you provided exceptional service or successfully handled reservations, showcasing your warm and professional communication style.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for the role, such as proficiency in reservation systems like Opera and Synxis, attention to detail, and your ability to convert inquiries into bookings. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Rosewood Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure to research The Chancery Rosewood thoroughly. Understand its history, design, and the unique experience it aims to provide. This knowledge will help you demonstrate your genuine interest in the role and the hotel.
✨Showcase Your Communication Skills
As a Reservations Agent, effective communication is key. Prepare to discuss how you've successfully handled inquiries in the past, both over the phone and via email. Use examples that highlight your ability to engage guests warmly and professionally.
✨Demonstrate Attention to Detail
The role requires precision in handling reservations. Be ready to share instances where your attention to detail made a difference, whether it was spotting inconsistencies or ensuring accurate bookings. This will show your potential employer that you can maintain high standards.
✨Familiarise Yourself with Reservation Systems
Since the job involves using systems like Opera and Synxis, it's beneficial to have a basic understanding of these tools. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn quickly.
