Night Room Attendant

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As Night Room Attendant, you will be central to the comfort and care of our guests throughout the overnight hours — ensuring every suite is presented to an immaculate standard and that each guest feels looked after from the moment they arrive until the moment they wake. Working with quiet efficiency and a genuine eye for detail, you will uphold the Rosewood philosophy of Relationship Hospitality when the rest of the hotel sleeps.

• Ensure the immaculate presentation of all allocated guest suites in line with your daily worksheet, consistently adhering to Forbes, LQA, and Rosewood Brand Standards throughout every shift.
• Work with care and consideration across the hotel overnight — handling trolleys and equipment quietly so as never to disturb resting guests, and maintaining a calm, professional presence at all times.
• Track and report extra departures, DND suites, and suites not requiring service to your Floor Supervisor, ensuring all necessary follow-ups are actioned promptly and accurately.
• Review and respond to guest requests in a timely and organised manner, liaising with the appropriate departments where required and ensuring every interaction reflects our commitment to exceptional service.
• Monitor and report any defects in furniture, fixtures, or equipment, coordinating with the Engineering department to ensure all suites and public areas are maintained to the highest standard.
• Handle lost and found items in strict accordance with hotel procedure, collaborating with Security to ensure all property is correctly logged and stored.

• Connection — You contribute warmly to a collaborative team environment, supporting colleagues across departments and approaching every shift with a helpful, flexible attitude.
• Guest-Centricity — You understand that a guest's overnight experience is shaped by the unseen care behind it. You take pride in the detail and quality of your work, knowing your contribution is central to a five-star stay.
• Influencing — You take onboard feedback from guests and management with openness and a genuine desire to improve, sharing learnings with those around you to raise the collective standard of the team.
• Integrity — You uphold housekeeping protocols, COSHH regulations, and health and safety procedures without compromise, handling confidential guest information with the utmost discretion at all times.
• Drive — You bring focus and thoroughness to every suite you service, taking full ownership of your allocated areas and consistently meeting the high standards expected of a Rosewood property.
• Adaptability — You remain calm and efficient throughout the night, adjusting to shifting priorities and guest needs with a composed, solution-focused approach and a commitment to never letting standards slip.

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.