Senior Event Operations Lead — Luxury Weddings & VIP Events in London

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As Assistant Director of Event Operations, you will stand at the heart of some of the most extraordinary events our property has to offer, supporting the Director of Event Operations in leading a team and a function that sets the standard for luxury event delivery at The Chancery Rosewood. This role calls for someone who is equally at home on the floor managing a high-profile banquet and behind the scenes orchestrating the logistics that make it possible. You will bring operational rigour, inspirational leadership, and an instinctive understanding of what it means to deliver events that are not merely well-run, but genuinely unforgettable. If you are driven by the pursuit of excellence, energised by complexity, and passionate about elevating every event experience from the first briefing to the final farewell, we would love to hear from you.

Key Responsibilities

• Support the Director of Event Operations in the strategic and day-to-day leadership of the events operation, taking ownership of end-to-end event execution across weddings, corporate functions, private gatherings, and high-profile conferences, ensuring every event reflects the standards and values of Rosewood Hotels & Resorts.
• Act as a senior point of contact for event hosts and VIP guests, delivering a personalised, anticipatory, and discreet service that instils confidence and exceeds expectations at every stage of the event journey.
• Lead and inspire the event operations team, conducting pre-shift and pre-event briefings, aligning associates on event requirements, and cultivating a culture of accountability, excellence, and genuine hospitality.
• Collaborate closely with Event Sales, Food & Beverage, Culinary, and all relevant departments to ensure seamless, end-to-end coordination across every function, with clear communication and shared ownership of outcomes.
• Oversee the preparation, set-up, service, and breakdown of all event spaces, ensuring décor, lighting, seating, and all operational details meet the exacting standards expected of a Rosewood property.
• Contribute to budgeting, forecasting, and cost control across the events operation, maintaining strong relationships with vendors and suppliers and ensuring quality and value are upheld at every level.
• Champion diversity, equity, and inclusion within the team, modelling inclusive behaviours, supporting equitable experiences for all associates, and ensuring recruitment and development practices reflect the hotel's commitment to equal opportunity.
• Maintain the highest standards of confidentiality in all matters relating to guests, associates, and business operations, and ensure full compliance with Health & Safety legislation, COSHH regulations, and hotel fire and safety procedures.

About You

• Connection — You build authentic, lasting relationships with guests and colleagues alike, possessing the rare ability to make every guest feel genuinely known and valued while fostering a spirit of trust, collaboration, and mutual respect across the entire hotel team.
• Guest-Centricity — You understand instinctively that event operations is about far more than logistics — it is about crafting deeply personal, memorable experiences for every guest and client, anticipating their needs with precision, and ensuring that every detail, however small, is executed to perfection.
• Influencing — You communicate with eloquence, confidence, and adaptability, whether briefing a large events team, managing expectations with a VIP client, or aligning multiple departments around a complex programme — always ensuring the right information reaches the right people at exactly the right moment.
• Integrity — You operate with the utmost discretion and professionalism at all times, handling sensitive guest and business information with care, taking full ownership of every commitment you make, and consistently upholding the hotel's values and standards in every interaction.
• Drive — You bring exceptional energy, dedication, and attention to detail to every shift, proactively seeking opportunities to elevate the event experience, pursuing continuous self-development, and approaching every challenge as an opportunity to demonstrate what truly outstanding service looks like.
• Adaptability — You thrive in a dynamic, high-pressure luxury environment, remaining composed and solutions-focused when priorities shift or unexpected challenges arise, and bringing creativity and resourcefulness to every situation without ever allowing the guest to feel anything less than valued.

We can offer you:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.