At a Glance
- Tasks: Lead the restaurant floor team to deliver exceptional guest service during busy shifts.
- Company: Join the vibrant Holborn Dining Room at Rosewood London, a hub of culinary excellence.
- Benefits: Enjoy 28 days holiday, career growth, free meals, and global discounts.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Be part of a passionate team creating memorable dining experiences in a stylish setting.
- Qualifications: Team player with leadership skills and a passion for guest service.
The predicted salary is between 30000 - 32700 £ per year.
We are currently looking for a Floor Manager to join our supervisory team in Holborn Dining Room at Rosewood London. Our Floor Managers are entrusted with coordinating the restaurant floor team ensuring the Head Waiters, Waiters and Commis Waiters deliver an efficient and guest focussed service during breakfast, lunch and dinner.
Key expectations of this role are:
- Ensuring the smooth running of the department by managing the restaurant floor during the allocated shift.
- Coordinating the restaurant floor team to deliver an engaging, refined and intuitive service and adhering to the Rosewood standards.
- Having a thorough knowledge of all products offered by the restaurant to be able to maximise sales.
- Training and developing associates of the restaurant team.
- Managing guest relations, handle guest feedback and turn them into repeat business.
Profile:
- The ability to work in a team and build relationships with others.
- Possessing a thorough understanding of running the operation within an upscale, fast-paced environment.
- Possessing the leadership skills required to manage large teams successfully.
- Having a passion for guest service and taking ownership of the guest experience.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it's our Calling.
Benefits:
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
About Holborn Dining Room:
A grand brasserie set in the heart of London, Holborn Dining Room serves up Seasonal British cuisine with a twist in a vibrantly bustling dining salon. Combining reclaimed oak with antique mirrors, red leather banquettes with tweed detailing, and two antique patina copper-topped bars.
Floor Manager - Holborn Dining Room in London employer: Rosewood Hotel Group
Rosewood London is an exceptional employer, offering a vibrant work culture that prioritises heartfelt interactions and genuine relationships. As a Floor Manager at Holborn Dining Room, you will benefit from comprehensive career development opportunities, a generous holiday allowance, and unique perks such as complimentary room nights and dining discounts worldwide, all while working in the heart of London’s dynamic dining scene.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Holborn Dining Room in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager - Holborn Dining Room in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
