Event Operations Head Waiter in London

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As an Event Operations Head Waiter at The Chancery Rosewood, you will be at the heart of delivering extraordinary event experiences — from intimate private dining to grand celebrations. Combining the elevated service instincts of a seasoned waiter with the presence and leadership of a floor lead, you will ensure every moment of the guest journey is seamlessly choreographed, every standard is upheld, and every associate around you is inspired to perform at their finest.

• Deliver warm, professional, and highly attentive service throughout events — anticipating individual guest needs, offering expert food and beverage guidance, and ensuring every touchpoint reflects the five-star standard of The Chancery Rosewood.
• Lead the team on the floor during event service — conducting pre-shift briefings, communicating run-of-show details, and ensuring all associates are organised, informed, and service-ready before each event begins.
• Take accurate food and beverage orders during service, carefully noting dietary requirements, allergens, and special requests, and ensuring these are communicated precisely to the kitchen and beverage teams.
• Collaborate closely with culinary, beverage, and events teams to ensure impeccable table presentation, correct dish presentation, and a seamlessly timed service flow throughout each event.
• Support the development of junior associates — sharing knowledge, offering in-service guidance, and modelling the standards of hospitality the property expects, contributing to a team that continuously raises its collective performance.
• Uphold all service etiquette, operational protocols, and outlet standards — overseeing opening and closing procedures, maintaining a clean and well-ordered event environment, and handling guest feedback and property information with full discretion.

• Connection — You cultivate warm, authentic relationships with guests and colleagues alike, fostering a collaborative team environment with genuine care and the attentiveness that makes each individual — guest or associate — feel personally recognised and valued.
• Guest-Centricity — You place the guest at the heart of every decision — anticipating needs before they are expressed, personalising each interaction, and holding yourself to a standard of excellence that is never negotiable, whatever the scale or format of the event.
• Influencing — You articulate menu offerings and event details with confidence and genuine enthusiasm, adapting your communication style naturally to suit different guests and occasions. You inspire those around you through the clarity of your example, not the weight of your title.
• Integrity — You uphold service etiquette and operational standards consistently and without compromise, acting as a visible standard-bearer for the team. You handle guest feedback and sensitive information with full discretion, and take personal responsibility for a safe, well-ordered working environment.
• Drive — You approach every event with energy, focus, and an uncompromising commitment to excellence — leading from the front, taking full ownership of mise en place and service preparations, and continuously developing your menu knowledge and leadership skills.
• Adaptability — You embrace the varied formats and shifting demands of event service with composure and flexibility — leading the team confidently in the absence of management, making sound decisions under pressure, and turning last-minute changes into seamless moments.

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.