Bar Back - Serra in London

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Bar Back, you are the engine behind the bar — ensuring every moment of service runs seamlessly. This is more than a support role; it is about Relationship Hospitality: reading the room, anticipating needs, and delivering moments of genuine connection with every interaction. If you take pride in flawless execution, thrive in a dynamic environment, and are driven by the joy of making people feel truly looked after, we would love to hear from you.

• Ensure the bar is fully stocked, organised, and prepared for service, maintaining a constant flow of glassware, garnishes, ice, and beverages to support uninterrupted operations.
• Anticipate the needs of the bartending team, proactively replenishing supplies and addressing any shortfalls before they impact service.
• Maintain a clean and immaculate bar environment at all times, upholding strict hygiene, health, and safety standards.
• Collect, clean, and polish glassware efficiently, ensuring a steady supply while keeping guest areas clutter-free and presentable.
• Assist with preparation tasks such as juices, syrups, and garnishes, ensuring all ingredients meet quality and presentation standards.
• Support with stock handling, deliveries, and storage, ensuring accuracy, organisation, and compliance with procedures.
• Work closely with bartenders and floor teams, communicating clearly to maintain a smooth and coordinated service.
• Provide occasional guest-facing support with professionalism and warmth, reflecting the hotel’s commitment to exceptional hospitality.

• Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.
• Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.
• Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.
• Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.
• Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.
• Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.