At a Glance
- Tasks: Supervise laundry operations, ensuring high-quality care for linens and guest garments.
- Company: Join the luxurious Chancery Rosewood in Mayfair, redefined by Sir David Chipperfield.
- Benefits: Enjoy complimentary stays, discounts, flexible benefits, and a paid volunteering day.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
- Why this job: Be part of a team that values detail and quality in a five-star environment.
- Qualifications: Strong organisational skills and a passion for guest-centric service.
The predicted salary is between 28103 - 34348 £ per year.
The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.
Embassy and reimagined by Sir David Chipperfield.
With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
As Laundry Supervisor, you will play a vital role in ensuring the seamless operation of the hotel's laundry facilities and wardrobe services.
Supporting the Laundry Manager, you will oversee the daily processing of linens, uniforms, and guest garments, ensuring every item is cared for to the highest standards.
Combining strong organisational skills with a hands-on leadership approach, you will guide the laundry team, maintain exceptional quality standards, and contribute to the Rosewood philosophy of Relationship Hospitality through the care and attention that takes place behind the scenes.
Key Responsibilities Support the daily operation of the Laundry department, ensuring all linens, uniforms, guest garments, and textiles are processed efficiently and to the highest quality standards.
Ensure Forbes, LQA, and Rosewood Brand Standards are consistently upheld throughout all laundry and wardrobe operations.
Supervise, motivate, and support Laundry Associates, Laundry Runners, and Wardrobe Attendants, fostering a positive and productive team environment.
Conduct regular quality checks to ensure all items are cleaned, pressed, and presented impeccably before delivery across guest rooms, public areas, wellness facilities, Food & Beverage outlets, and back-of-house areas.
Oversee guest laundry, pressing, shoe shine, and valet services, ensuring requests are handled accurately, efficiently, and returned within agreed timeframes.
Take ownership of guest feedback and service recovery relating to laundry services, resolving concerns professionally and promptly.
Support the management of the uniform store, ensuring associates are consistently presented in accordance with Rosewood Brand Standards.
Monitor stock levels and assist with ordering laundry supplies, ensuring the department has the resources required to operate effectively.
Assist with training and development initiatives, helping team members build knowledge, confidence, and operational excellence.
Monitor laundry equipment performance, reporting any faults and liaising with Engineering to minimise operational disruption.
Ensure all health and safety, COSHH, fire safety, and departmental procedures are followed at all times.
About You Connection — You contribute warmly to a collaborative team environment, supporting colleagues across departments and approaching every shift with a helpful, flexible attitude.
Guest-Centricity — You understand that a guest's overnight experience is shaped by the unseen care behind it.
You take pride in the detail and quality of your work, knowing your contribution is central to a five-star stay.
Influencing — You take onboard feedback from guests and management with openness and a genuine desire to improve, sharing learnings with those around you to raise the collective standard of the team.
Integrity — You uphold housekeeping protocols, COSHH regulations, and health and safety procedures without compromise, handling confidential guest information with the utmost discretion at all times.
Drive — You bring focus and thoroughness to every suite you service, taking full ownership of your allocated areas and consistently meeting the high standards expected of a Rosewood property.
Adaptability — You remain calm and efficient throughout the night, adjusting to shifting priorities and guest needs with a composed, solution-focused approach and a commitment to never letting standards slip.
What we can offer you12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)Discounts on Food & Beverage Flexible benefits app and monthly allowance to spend on whatever you like Give days - A paid volunteering day of leave annually Up to 16 weeks paid parental leave Birthday day off - A paid day of leave for your birthday Developmental & social calendars Life insurance Enhanced sick pay policy Diversity & Inclusion At Rosewood, we are committed to equity, inclusion, and belonging.
We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences.
Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary. #J-18808-Ljbffr
Laundry Supervisor employer: Rosewood Hotel Group
Rosewood Hotel Group is an exceptional employer, offering a vibrant and supportive work environment in the heart of Mayfair. As a Demi Chef de Partie, you will not only hone your culinary skills but also have the opportunity to mentor junior chefs, fostering a culture of collaboration and excellence. With a commitment to employee growth and a range of benefits, Rosewood ensures that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Laundry Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Laundry Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
