At a Glance
- Tasks: Manage restaurant reservations and create unforgettable guest experiences.
- Company: Join the iconic Chancery Rosewood, a stunning hotel with a rich history.
- Benefits: Competitive salary, benefits, and career development opportunities.
- Other info: Diverse and inclusive workplace committed to equity and belonging.
- Why this job: Be part of an exciting opening team and shape extraordinary dining experiences.
- Qualifications: Experience in hospitality, strong organisational skills, and a warm communication style.
The predicted salary is between 30000 - 40000 € per year.
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking a detail-oriented and service-driven F&B Reservations Agent to join our opening team. In this role, you will be the first point of contact for guests seeking to experience our restaurants and bars, ensuring each interaction reflects the warmth, precision, and personalised service synonymous with Rosewood. As F&B Reservations Agent, you will manage restaurant reservations across our dining venues, supporting both individual guests and large bookings. You will play an essential role in curating the guest journey before arrival, ensuring every reservation is handled with care, accuracy, and attention to detail.
Key Responsibilities- Manage restaurant reservations across multiple venues using the designated reservation system
- Respond promptly and professionally to guest enquiries via phone, email, and digital platforms
- Maintain accurate reservation records, guest preferences, and special requests
- Coordinate closely with restaurant teams to optimise table allocation and guest flow
- Support VIP bookings, group reservations, and special event enquiries
- Ensure all communications reflect Rosewood brand standards and relationship hospitality
- Previous experience in restaurant reservations, guest services, or hospitality administration
- Strong organisational skills and exceptional attention to detail
- Confident communicator with a warm and professional telephone manner
- Ability to multitask and prioritise effectively in a fast-paced environment
- Experience with reservation platforms such as SevenRooms, OpenTable, or similar systems is advantageous
You lead with care, thrive on excellence, and enjoy creating seamless guest experiences from the very first interaction.
What We Offer- The opportunity to curate the extraordinary as part of an iconic opening team
- A collaborative and supportive working environment
- Competitive salary and benefits
- Career development within Rosewood Hotel Group
Diversity & Inclusion: At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
F&B Reservations Agent employer: Rosewood Hotel Group
The Chancery Rosewood offers an exceptional work environment where employees are valued and empowered to create extraordinary guest experiences. As part of our opening team, you will enjoy a collaborative culture that prioritises personal growth and career development, alongside competitive salaries and benefits. Located in the iconic former U.S. Embassy, this role provides a unique opportunity to be part of a prestigious establishment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Reservations Agent
✨Tip Number 1
Get to know the company! Research The Chancery Rosewood and its unique offerings. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills. As an F&B Reservations Agent, you'll need to be warm and professional. Try role-playing with a friend to nail that perfect phone manner!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Rosewood family.
We think you need these skills to ace F&B Reservations Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in restaurant reservations or guest services. We love seeing how your skills align with what we’re looking for, so be specific about your past roles and achievements.
Attention to Detail is Key:As an F&B Reservations Agent, attention to detail is crucial. Double-check your application for any typos or errors, and ensure that all information is accurate and well-organised before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our opening team!
How to prepare for a job interview at Rosewood Hotel Group
✨Know the Venue Inside Out
Before your interview, make sure you research The Chancery Rosewood thoroughly. Familiarise yourself with its dining venues, the reservation systems they use, and their unique offerings. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an F&B Reservations Agent, communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively handled guest enquiries or resolved issues, reflecting the warm and professional manner expected at Rosewood.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss specific instances where your organisational skills made a difference, whether it was managing reservations or accommodating special requests. This will help convey that you can handle the precision required for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would manage a double booking or a VIP request. Practising these scenarios will help you respond thoughtfully and demonstrate your ability to thrive in a fast-paced environment.
