At a Glance
- Tasks: Manage Front Desk operations and ensure a seamless guest experience.
- Company: Join the prestigious Rosewood London with a focus on relationship hospitality.
- Benefits: 28 days holiday, pension scheme, complimentary stays, and career development.
- Other info: Dynamic role with opportunities for growth and heartfelt interactions.
- Why this job: Be part of a luxury hotel team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality and strong decision-making skills required.
The predicted salary is between 30000 - 32450 £ per year.
Role We are currently looking for a Duty Manager to join our Front Office management team at Rosewood London.
Our Duty Manager are entrusted with managing Front Desk operations whilst on shift to ensure a seamless guest experience whilst also being responsible for the overall safety of the hotel in the absence of senior management.
This role is shift based and may occasionally involve the covering of night shifts in the absence of the Night Managers.
Key expectations of this role are Acting with a sense of urgency and possessing the knowledge to prioritise tasks effectively and delegate to maximise efficiency within the business.
Building and managing relationships with guests, associates and stakeholders to ensure an environment that fosters a guest and safety focus throughout the hotel.
Consistently following and embracing established standards across the department and other areas of responsibility to maintain brand integrity at all times.
Articulating an in-depth understanding of guest needs and use guest feedback to constantly evolve the quality of service delivered by the front of house team.
Profile Possessing an in-depth understanding of how to drive all emotional and transactional aspects of the gust experience in a busy luxury hotel.
Being able to make impactful decisions independently.
Having a good understanding of how to manage individuals from a variety of departments.
Having thorough knowledge of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.
Benefits28 days paid holidays per annum including Bank Holidays Company pension scheme and life assurance12 complimentary room nights and F&B discount worldwide Career development opportunities Free meals on duty Season ticket loan #J-18808-Ljbffr
Duty Manager employer: Rosewood Hotel Group
Rosewood Hotel Group is an exceptional employer, offering a vibrant and supportive work environment in the heart of Mayfair. As a Demi Chef de Partie, you will not only hone your culinary skills but also have the opportunity to mentor junior chefs, fostering a culture of collaboration and excellence. With a commitment to employee growth and a range of benefits, Rosewood ensures that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
