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- Tasks: Lead guest experiences and build meaningful relationships at The Chancery Rosewood.
- Company: Join Rosewood Hotel Group, a leader in luxury hospitality focused on relationship-driven service.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and personal growth.
- Why this job: Be part of an exciting new hotel opening in 2025 and make a real impact on guest satisfaction.
- Qualifications: Senior experience in guest relations; strong communication and networking skills required.
- Other info: Ideal for creative individuals passionate about hospitality and building connections.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About Us
The Chancery Rosewood will welcome guests into a world of enriching experiences and unforgettable moments where they will feel inspired and elevated from the everyday. We will inject new energy into London’s scene where our associates will be the centre of our success. Opening in 2025.
About Rosewood
Rosewood Hotel Group is one of the world’s leading global lifestyle and hospitality management groups. Our group’s foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
About the Role
Curating an exceptional experience for guests of The Chancery Rosewood, the Director of Clienteling will drive business success through personalised and meaningful guest relationships. By adopting a personalised and targeted approach, this position directly influences guest satisfaction and loyalty. The role fosters strong connections, ensuring guests feel valued and understood. Hosting events and initiating gifting programs and experiences further solidifies relationships and creates memorable experiences that differentiate Rosewood.
Key Responsibilities
- Adopt a personalised and targeted approach for guests, ensuring the development of strong relationships and fostering brand engagement.
- Actively build your relationship with guests, connecting with new and regular guests throughout their stay.
- A great storyteller, you will support with hosting, welcoming and engaging with guests, and showcasing The Chancery Rosewood.
- Act as a point of contact for key guests, creating special moments, resolving any guest complaints, and developing meaningful relationships.
- Ensure clear communication with the wider team, creating awareness of key guests and facilitating a seamless guest journey.
- Own the experience for key guests, managing room allocations, gifting, experiences, amenities, and overall hotel experience.
- Ensure hotel systems are updated to reflect guest preferences and key information.
- In conjunction with Sales & Marketing, explore brand collaborations and establish partnerships that will identify new business opportunities.
- Identify new and untapped networking opportunities in targeted markets by attending industry events and building connections with potential future clients.
- Proactively initiate and implement gifting moments and programs, ensuring a personalised and tailored approach.
- Successfully track, monitor and report on key information.
- Work with the Food & Beverage team to create innovative and meaningful amenities for all guests.
- Take ownership of, deliver, and host a variety of events, curating guest lists and special activations.
- Collaborate with the Global Clienteling Director and Regional team for support and alignment.
- Work closely with the Executive Committee and Heads of Department to drive guest engagement.
About You
- A natural people person, you will enjoy building meaningful connections.
- Senior experience in guest relations or a similar role.
- A strong communicator and excellent networker.
- A creative individual who can develop bespoke experiences and collaborations.
- Experience in a hotel would be advantageous.
- Preferably you’ll have had experience of being part of a pre-opening team.
- Demonstrate Rosewood’s core values and truly be able to share and express your passion for your industry.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviours.
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Director of Clienteling employer: Rosewood Hotel Group
Contact Detail:
Rosewood Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Clienteling
✨Tip Number 1
Make sure to showcase your ability to build strong relationships in your conversations. Highlight any past experiences where you successfully connected with guests or clients, as this aligns perfectly with the role's focus on personalized guest experiences.
✨Tip Number 2
Network actively within the hospitality industry. Attend events and engage with professionals who share similar values of relationship hospitality. This will not only expand your connections but also demonstrate your commitment to the industry.
✨Tip Number 3
Be prepared to discuss innovative ideas for guest experiences during your interactions. Think about unique gifting programs or events that could enhance guest satisfaction and loyalty, as creativity is a key aspect of this role.
✨Tip Number 4
Familiarize yourself with Rosewood's core values and be ready to express how you embody these principles. Showing your passion for diversity, equity, and inclusion will resonate well with the company's culture and mission.
We think you need these skills to ace Director of Clienteling
Some tips for your application 🫡
Understand the Company Culture: Dive deep into Rosewood Hotel Group's philosophy of 'Relationship Hospitality'. Reflect this understanding in your application by showcasing how you can foster strong relationships and create memorable experiences for guests.
Highlight Relevant Experience: Emphasize your senior experience in guest relations or similar roles. Provide specific examples of how you've successfully built meaningful connections and enhanced guest satisfaction in previous positions.
Showcase Your Creativity: As a Director of Clienteling, creativity is key. Include examples of bespoke experiences or collaborations you've developed in the past. This will demonstrate your ability to curate exceptional guest experiences.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting, such as 'personalised approach', 'guest engagement', and 'networking opportunities' to make your application stand out.
How to prepare for a job interview at Rosewood Hotel Group
✨Showcase Your People Skills
As a Director of Clienteling, your ability to build meaningful connections is crucial. Be prepared to share specific examples of how you've successfully fostered relationships with guests in previous roles. Highlight your natural people skills and how they align with the values of Rosewood.
✨Demonstrate Your Storytelling Ability
Since storytelling is a key part of engaging with guests, think of a few compelling stories that illustrate your experiences in guest relations. These should showcase your creativity and ability to create memorable moments for guests, which is essential for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific guest situations or complaints. Prepare by thinking through various scenarios and how you would ensure a positive outcome while maintaining strong relationships with guests.
✨Align with Rosewood's Values
Familiarize yourself with Rosewood's commitment to 'Relationship Hospitality' and be ready to discuss how you embody these values. Share your thoughts on diversity, equity, and inclusion, and how you can contribute to fostering an inclusive environment within the team and for guests.
