At a Glance
- Tasks: Welcome guests warmly and manage reservations for an unforgettable dining experience.
- Company: Rosewood Hotel Group, redefining luxury hospitality in Mayfair.
- Benefits: Complimentary room nights, discounts, flexible benefits, and paid volunteering days.
- Other info: Join a diverse team committed to equity and inclusion.
- Why this job: Be the first and last impression, creating memorable connections with guests.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 31500 - 38500 £ per year.
The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.
Embassy and reimagined by Sir David Chipperfield.
With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
As a Host, you will be the first and last impression of our dining experience: the warm welcome that sets the tone for an unforgettable visit and the gracious farewell that leaves a lasting memory.
This role is about far more than managing reservations and seating guests.
It is about delivering Relationship Hospitality by creating meaningful connections, anticipating guest needs, and ensuring every individual feels recognised, valued, and genuinely cared for from the moment they arrive.
Key Responsibilities
- Welcome every guest with warmth, confidence, and genuine care, creating a memorable first impression and setting the tone for an exceptional dining experience.
- Manage reservations and table allocations with precision, ensuring a seamless guest journey while balancing operational flow and guest satisfaction.
- Build meaningful relationships with guests by recognising returning visitors, remembering preferences, and ensuring each guest feels valued and personally welcomed.
- Work closely with restaurant and kitchen teams to coordinate guest arrivals, table readiness, and service requirements, ensuring a smooth and well‑organised operation throughout service.
- Anticipate guest needs and respond proactively to enquiries, special requests, celebrations, accessibility requirements, and dietary considerations, ensuring personalised and attentive service at every stage of the experience.
- Maintain a welcoming and elegant reception area, ensuring guests are always acknowledged, comfortable, and informed throughout their visit.
- Handle wait times, reservation changes, walk‑ins, and guest concerns with professionalism, empathy, and composure, always seeking positive solutions that protect the guest experience.
- Demonstrate a strong understanding of our dining experiences, menus, events, and hotel offerings, confidently sharing information to enhance the guest experience and encourage future visits.
- Uphold the highest standards of professionalism, discretion, and service excellence, ensuring every interaction reflects the luxury experience and values of Rosewood.
About You
- Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.
- Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.
- Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.
- Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.
- Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.
- Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.
- What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
- Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging.
We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences.
Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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RWLGS - Host - Eagle Bar in City of Westminster employer: Rosewood Hotel Group
Rosewood Hotel Group is an exceptional employer, offering a vibrant and supportive work environment in the heart of Mayfair. As a Demi Chef de Partie, you will not only hone your culinary skills but also have the opportunity to mentor junior chefs, fostering a culture of collaboration and excellence. With a commitment to employee growth and a range of benefits, Rosewood ensures that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land RWLGS - Host - Eagle Bar in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace RWLGS - Host - Eagle Bar in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
