The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
Key Responsibilities
- Build genuine guest recognition across the outlet, developing knowledge of preferences, regular visitors, and VIP requirements to deliver a consistently personalised and anticipatory experience.
- Take overall responsibility for the guest experience on the floor during service — monitoring standards, intervening where needed, and ensuring every aspect of the dining experience reflects the care and quality the property is known for.
- Lead shift briefings and Daily Callings with purpose and clarity, communicating covers, priorities, and service focus points in a way that energises the team and leaves no room for ambiguity.
- Handle all guest enquiries and complaints with courtesy and efficiency, taking personal ownership of resolution and escalating to senior management where required.
- Support the training and confident use of systems including Micros and reservations software, equipping the team to operate these tools accurately as part of standard service practice.
- Assume full supervisory responsibility for the floor in the absence of the management team, making sound decisions that protect the guest experience and reflect the values of the property.
- Support the financial management of the outlet, including cashing out, float management, and contributing to budget processes with accuracy and accountability.
- Uphold operational protocols, behavioural standards, and service etiquette without compromise, acting as a trusted standard-bearer for Rosewood’s culture of excellence.
About You
- Connection — You build genuine rapport with guests and colleagues, fostering a collaborative and motivated team environment. You invest in understanding the people around you — their preferences, their strengths, and their development — and lead with warmth, trust, and care.
- Guest-Centricity — You place the guest at the heart of every decision, taking personal pride in the standard of experience delivered under your watch. You approach every cover with the same preparation and precision, and you take ownership when something falls short.
- Influencing — You communicate clearly and confidently, whether briefing your team, engaging with a guest, or responding to a last-minute change. You develop genuine knowledge of the full F&B offering and use it to inspire confidence and enthusiasm in those around you.
- Integrity — You act with consistency and purpose, upholding Rosewood’s values and taking responsibility for your actions. You hold the team to the right standards — fairly and constructively — and handle sensitive information with professionalism and discretion.
- Drive — You bring focus and energy to every shift, approaching your role as a leader who sets the standard rather than simply maintaining it. You are proactive about your own development and committed to the continuous improvement of the outlet and its team.
- Adaptability — You remain calm and solution-focused when priorities shift or the unexpected arises. You adapt fluidly across different outlets, service formats, and operational demands, maintaining the same quality of leadership and care in every environment.
What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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RWLGS - Floor Manager - Jacqueline in City of Westminster employer: Rosewood Hotel Group
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious setting in Mayfair, where creativity and quality are at the forefront of the culinary experience. With a strong commitment to employee development, a collaborative work culture, and generous benefits such as complimentary room nights and paid volunteering days, we foster an environment where every team member can thrive and contribute to memorable guest experiences. Join us in redefining luxury hospitality while enjoying a supportive atmosphere that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land RWLGS - Floor Manager - Jacqueline in City of Westminster
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
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How to prepare for a job interview at Rosewood Hotel Group
✨Know Your Manufacturing Processes
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Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
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Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Rosewood Hotel Group value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
