The Chancery Rosewood is seeking a Service Centre Associate to be the voice of the hotel, connecting guests with every department across the property in Mayfair. You will handle calls and digital inquiries with warmth, clarity and efficiency, while upholding brand standards and ensuring a seamless guest experience.
In this role you will own guest requests from first contact to resolution, maintain accurate information flow between teams, and contribute to continuous learning and the overall
#J-18808-Ljbffr
Guest Experience Associate — Luxury Front Desk Hub in City of Westminster employer: Rosewood Hotel Group
The Chancery Rosewood is an exceptional employer, offering a unique opportunity to work in a luxurious setting in Mayfair, where creativity and quality are at the forefront of the culinary experience. With a strong commitment to employee development, a collaborative work culture, and generous benefits such as complimentary room nights and paid volunteering days, we foster an environment where every team member can thrive and contribute to memorable guest experiences. Join us in redefining luxury hospitality while enjoying a supportive atmosphere that values diversity and inclusion.
