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For Companies At a Glance
- Tasks: Lead the In Room Dining team to create unforgettable guest experiences.
- Company: Join the prestigious Rosewood London, known for luxury and exceptional service.
- Benefits: Enjoy 28 days holiday, career growth, free meals, and global discounts.
- Why this job: Be part of a culture that values heartfelt connections and personal development.
- Qualifications: Supervisory experience in upscale hotels and a passion for guest service required.
- Other info: Opportunity to work in a dynamic environment with a focus on relationship hospitality.
The predicted salary is between 30000 - 42000 £ per year.
Role
We are currently looking for an Assistant In Room Dining Manager to join our In Room Dining team at Rosewood London. The Assistant In Room Dining Managers are entrusted with overseeing all in room dining associates to consistently ensure the delivery of memorable guest experiences in partnership with the Director of Event Operations & In Room Dining.
Key expectations of this role
- Supporting the Director of Event Operations & In Room Dining in engaging with guests, associates and business partners to meet and exceed their needs.
- Acting as a coach to a team of associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.
- Embracing Rosewood standards to ensure a consistent guest experience delivered by all guest service associates.
- Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
Profile
- Experience at supervisory level within an upscale and refined hotel environment.
- A thorough understanding of supervising and developing people effectively.
- Having a passion for guest service and taking ownership of the guest experience.
- A sound understanding of managing various stakeholders and their expectations.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
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Assistant In Room Dining Manager employer: Rosewood Hotel Group
Contact Detail:
Rosewood Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant In Room Dining Manager
✨Tip Number 1
Familiarise yourself with Rosewood's brand values and standards. Understanding their commitment to 'Relationship Hospitality' will help you align your approach during interviews and discussions, showcasing your passion for guest service.
✨Tip Number 2
Network with current or former employees of Rosewood London. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Prepare specific examples from your past supervisory roles that demonstrate your ability to develop and engage a team. Highlighting these experiences will show your potential to enhance the guest experience and strengthen the company culture.
✨Tip Number 4
Research the latest trends in in-room dining and guest services. Being knowledgeable about industry innovations will not only impress during interviews but also position you as a forward-thinking candidate who can contribute to continuous improvement.
We think you need these skills to ace Assistant In Room Dining Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key expectations and responsibilities of the Assistant In Room Dining Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your supervisory experience in an upscale hotel environment. Provide specific examples of how you've successfully managed teams, developed associates, and enhanced guest experiences in your previous roles.
Showcase Your Passion for Guest Service: In your cover letter or personal statement, express your passion for guest service. Share anecdotes that demonstrate your commitment to creating memorable guest experiences and building genuine relationships.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and professional.
How to prepare for a job interview at Rosewood Hotel Group
✨Showcase Your Guest Service Passion
Make sure to express your enthusiasm for guest service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As an Assistant In Room Dining Manager, you'll be leading a team. Be prepared to discuss your experience in coaching and developing staff, and how you foster high engagement levels within your team.
✨Understand the Company Culture
Familiarise yourself with Rosewood's guiding philosophy of 'Relationship Hospitality'. Be ready to explain how you embody this philosophy in your work and how you would implement it in the role.
✨Prepare for Stakeholder Management Questions
Since managing various stakeholders is crucial, think about past experiences where you've successfully navigated different expectations. Prepare to discuss how you would handle similar situations in this role.
