At a Glance
- Tasks: Create unforgettable experiences for guests and ensure top-notch service.
- Company: Join the prestigious Rosewood London team known for exceptional hospitality.
- Benefits: 28 days holiday, pension scheme, complimentary stays, and discounts worldwide.
- Other info: Opportunities for personal growth and involvement in community initiatives.
- Why this job: Be part of a culture that values heartfelt interactions and genuine relationships.
- Qualifications: Supervisory experience in hospitality and a passion for guest satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
Role
We are currently looking for an Assistant Guest Experience Manager to join our supervisory team at Rosewood London.
In this vital role, you will help create memorable and personalised experiences for our guests, ensuring the highest level of service and attention to detail.
Working closely with the Director of Clienteling, you will contribute to delivering exceptional hospitality that reflects the Rosewood commitment to excellence.
- Key expectations of this role
- Plan and execute memorable experiences for guests special occasions, ensuring a high level of thoughtfulness and creativity and driving revenue for the hotel.
- Engage with guests throughout their stay, building relationships and proactively ensuring requests are met.
- Manage VIP, repeat, and long-stay guests throughout their time in residence.
- Successfully introduce, deploy, and enrich the Playbook for Moments of Magic with the task of coordinating all operational departments in its successful usage.
Continuously find ways to create new experiences for guests.
- Assist in coaching and mentoring the guest experience team to maintain the highest level of service and emotional intelligence, promoting associate and guest engagement.
- Register all glitches in Unifocus and work closely with the Guest Relations team to follow up, investigate, and recover glitches proactively, ensuring every guest is recovered appropriately.
- Be a lobby host and assist the Guest Relations team with room escorts, children's arrivals and providing welcome drinks to guests
- Profile
- Experience at a supervisory level within an upscale, high volume front of house environment.
- Sound understanding of leading and developing people effectively.
- An exceptional level of attention to detail driven by the desire for continuous improvement to exceed guest expectations.
- A good understanding of managing various stakeholders and their expectations.
- Entrepreneurial mindset with the ability to innovate.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it's our Calling.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights per year and F&B discount worldwide
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
- #J-18808-Ljbffr
Assistant Guest Experience Manager employer: Rosewood Hotel Group
Rosewood Hotel Group is an exceptional employer, offering a vibrant and supportive work environment in the heart of Mayfair. As a Demi Chef de Partie, you will not only hone your culinary skills but also have the opportunity to mentor junior chefs, fostering a culture of collaboration and excellence. With a commitment to employee growth and a range of benefits, Rosewood ensures that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Guest Experience Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Guest Experience Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
