At a Glance
- Tasks: Deliver extraordinary guest experiences and lead the Concierge team in a luxury hotel.
- Company: The Chancery Rosewood, a reimagined luxury hotel in Mayfair.
- Benefits: Complimentary room nights, discounts, flexible benefits, and paid volunteering days.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and create memorable experiences in a prestigious environment.
- Qualifications: Strong leadership skills and a passion for luxury hospitality.
The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.As Assistant Chief Concierge, you will play a key role in delivering extraordinary, insider-led guest experiences while supporting the day-to-day leadership of the Concierge team. Working closely with the Chief Concierge, you will help ensure the team is recognised as the finest source of knowledge, access, and expert advice on London. Combining a passion for luxury hospitality with strong leadership and operational expertise, you will inspire the team to create personalised, memorable experiences while maintaining the highest service standards and embodying Rosewood's philosophy of Relationship Hospitality.Key ResponsibilitiesSupport the Chief Concierge in overseeing the daily operation of the Concierge department, ensuring seamless service delivery and exceptional guest experiences.Inspire, motivate, and develop the Concierge team, creating a positive, collaborative, and high-performing working environment.Ensure Forbes, LQA, and Rosewood Brand Standards are consistently upheld across all Concierge interactions and guest touchpoints.Respond to guest requests with creativity, expertise, and genuine warmth, delivering tailored recommendations and personalised experiences.Build and maintain strong relationships with suppliers, partners, and local contacts to secure exclusive access and unique experiences for guests.Collaborate closely with Front Office and other hotel departments to ensure a seamless and connected guest journey throughout the property.Support recruitment, training, coaching, and performance development initiatives to continually enhance team capability and service excellence.Continuously research London's latest cultural, dining, entertainment, and lifestyle offerings, ensuring recommendations remain current and distinctive.Assist with departmental administration, scheduling, and operational planning to ensure efficient team performance and staffing levels.Handle guest feedback and service recovery professionally, taking ownership of concerns and delivering effective solutions.Ensure all Concierge systems, procedures, and operational standards are consistently followed and maintained.Maintain the highest levels of confidentiality regarding guest information, associate matters, and business operations.Ensure compliance with all health and safety, fire safety, and departmental procedures at all times.About YouConnection — You contribute warmly to a collaborative team environment, supporting colleagues across departments and approaching every shift with a helpful, flexible attitude.Guest-Centricity — You understand that a guest's overnight experience is shaped by the unseen care behind it. You take pride in the detail and quality of your work, knowing your contribution is central to a five-star stay.Influencing — You take onboard feedback from guests and management with openness and a genuine desire to improve, sharing learnings with those around you to raise the collective standard of the team.Integrity — You uphold housekeeping protocols, COSHH regulations, and health and safety procedures without compromise, handling confidential guest information with the utmost discretion at all times.Drive — You bring focus and thoroughness to every suite you service, taking full ownership of your allocated areas and consistently meeting the high standards expected of a Rosewood property.Adaptability — You remain calm and efficient throughout the night, adjusting to shifting priorities and guest needs with a composed, solution-focused approach and a commitment to never letting standards slip.What we can offer you12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)Discounts on Food & BeverageFlexible benefits app and monthly allowance to spend on whatever you likeGive days - A paid volunteering day of leave annuallyUp to 16 weeks paid parental leaveBirthday day off - A paid day of leave for your birthdayDevelopmental & social calendarsLife insuranceEnhanced sick pay policyDiversity & InclusionAt Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.About RosewoodRosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary. #J-18808-Ljbffr
Assistant Chief Concierge employer: Rosewood Hotel Group
Rosewood Hotel Group is an exceptional employer, offering a vibrant and supportive work environment in the heart of Mayfair. As a Demi Chef de Partie, you will not only hone your culinary skills but also have the opportunity to mentor junior chefs, fostering a culture of collaboration and excellence. With a commitment to employee growth and a range of benefits, Rosewood ensures that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Chief Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood Hotel Group
Don't be shy about reaching out to Rosewood Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Chief Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
