Admin Assistant (GP Practice) in Buckley

Due to a member of our admin moving internally to our new medication management team as an administrator, Roseneath Medical Practice are looking to recruit an enthusiastic and capable administrator to join our admin team. Prior GP experience would be advantageous but training will be given and we would welcome applications from those with admin experience gained from outside primary care.

The successful applicant will be a team player who is able to work with the GPs, nurses and receptionists in order to help our patients with their needs and should have a hands-on, can-do attitude. We are looking for someone to work 20 hours per week, Monday, Wednesday, Thursday and Friday afternoons (ideally 12.00 to 17.00).

Main duties of the job

• Handling the clinical correspondence coming into the practice, ensuring it is scanned into the patients' notes and drawn to the attention of the relevant clinician through the Document management system.
• Dealing with telephone calls from patients, photocopying, summarising notes, and other general administrative duties (this could include helping with referrals into secondary care).
• Using the EMIS clinical system; whilst previous experience using this system would be beneficial, training will be given to the successful candidate.

We are a very busy and expanding practice. Good computer and communication skills are therefore essential along with a positive attitude towards making the practice run smoothly.

About us

Roseneath is a partnership of 6 GPs who are supported by a salaried GP, ANP and team of nurses along with reception and admin teams, a Practice Manager and Deputy Practice Manager. Many of our staff are long tenured and we regularly receive applications from staff working at other surgeries, which hopefully indicates that we are seen as a great place to work for those wanting to work in primary care. Our admin team are busy throughout the day so if you are looking for a challenging but rewarding role, we would love to hear from you.

Primary care continues to evolve and we now operate a full patient triage service that ensures patients are seen based on medical need. Last August, we went live with electronic prescribing, meaning we no longer rely on paper prescriptions. The successful applicant will play a pivotal part in the experience of our patients as technology evolves.

Job responsibilities

• Entering information into patients' notes.
• Dealing with correspondence received into the practice, for example, hospital letters and discharges ensuring these reach the patient record and are brought to the attention of the relevant clinician.
• Answering telephone calls passed from reception.
• Working to protocols and procedures (adhere to patient confidentiality).
• Other admin tasks as required which is likely to include summarising and coding clinical notes (previous clinical experience/knowledge would therefore be advantageous).

Person Specification

• Able to communicate effectively - both verbally and written (ideally Grade C in English).
• Any courses completed in previous primary care roles in relation to the likes of clinical coding, summarising of notes, referrals etc.
• Previous admin experience.
• Evidence of working calmly under pressure.
• Approachable and friendly.
• Comfortable asking questions, approaching GPs and other staff for help whilst working inside knowledge and capabilities.
• Previous GP surgery admin experience - document management, coding.
• Clinical experience summarising notes.
• Secretarial experience for onward referrals.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.71 an hour. Minimum wage - rate depends on age.