Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support and troubleshoot hardware/software issues.
- Company: Join ROSEN UK, a leading global consultancy with a friendly IT team.
- Benefits: Enjoy competitive salary, 10% pension contribution, and excellent training opportunities.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: 1-3 years in IT support, strong problem-solving skills, and basic IT knowledge required.
- Other info: Hybrid working available; must be willing to travel to satellite offices.
The predicted salary is between 30000 - 42000 £ per year.
ROSEN UK is currently recruiting for an IT Service Technician to provide first line support. This is a fantastic opportunity to join a friendly IT Team based in Newcastle upon Tyne. The role suits an individual looking to take the next step in their IT support career in a varied and generalist role in a market‑leading global consultancy.
Duties will include:
- Providing on site and remote support for colleagues
- Troubleshooting hardware and software incidents
- Request fulfilment and asset management
You will work collaboratively as part of an evolving team supporting the UK Head of IT, coordinating in a collaborative environment. You will need strong organisational skills in deploying, configuring, maintaining and monitoring company assets to minimise downtime and support the business to flourish.
What you will bring:
- 1‑3 years’ experience in a 1st line IT Helpdesk or similar support role
- Excellent written, verbal and interpersonal skills
- A basic understanding of standard IT technologies, including laptops, desktops, networking, backups, printers and some server knowledge
- Outstanding problem‑solving skills
- Current driving licence (ROSEN has multiple Newcastle sites)
- GCSE Maths and English or equivalent at grade 4+ (C or above)
- Experience of a busy office environment
- Documentation creation (e.g., BPN, ITIL frameworks)
- Familiarity with the M365 ecosystem – MS SharePoint (site design) & MS Excel (Power Query) advantageous
- VMware server and client with HorizonView
- Understanding or experience of building computers using SCCM
- Understanding of basic software packages, installation and licensing
What we offer:
- The role is full time (37.5 hours per week) and permanent
- Hybrid working is available, but business support needs mean the role is mainly office‑based
- Competitive salary and benefits package, including 10% pension contribution and bonus eligibility
- Excellent training and development opportunities
- The role is based at our office on Quorum Park, Newcastle upon Tyne, but you must be willing and able to travel to satellite offices or internationally when required
Please note that we are unable to sponsor non‑UK applicants for this role, and so all candidates must have the permanent and documented legal right to live and work in the UK.
IT Service Technician Newcastle (GB) Professionals in Newcastle upon Tyne employer: ROSEN Group
Contact Detail:
ROSEN Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Technician Newcastle (GB) Professionals in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult customer interactions. This will help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your problem-solving abilities and technical knowledge to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace IT Service Technician Newcastle (GB) Professionals in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Technician role. Highlight your relevant experience in 1st line support and any specific skills that match the job description, like troubleshooting or asset management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit for the team at ROSEN UK. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We love seeing those outstanding problem-solving skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team.
How to prepare for a job interview at ROSEN Group
✨Know Your Tech Basics
Brush up on your understanding of standard IT technologies like laptops, desktops, and networking. Be ready to discuss your experience with troubleshooting hardware and software incidents, as this will show you’re prepared for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your problem-solving skills can benefit their team.
✨Familiarise Yourself with M365 and VMware
Since familiarity with the M365 ecosystem and VMware is advantageous, make sure you can talk about your experience with these tools. If you’ve worked with MS SharePoint or SCCM, be ready to share specific projects or tasks where you used them.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the types of projects you might work on. This shows your interest in the role and helps you gauge if the company culture aligns with your values.