The Customer Service Administrator plays a key role in ensuring the smooth day-to-day running of our box office, as well as customer and volunteer communications. You’ll support ticketing processes, handle customer enquiries, and help ensure visitors have a positive and seamless experience from booking through to attendance.
The Customer Service Administrator plays a key role in ensuring the smooth day-to-day running of our box office, as well as customer and volunteer communications. You’ll support ticketing processes, handle customer enquiries, and help ensure visitors have a positive and seamless experience from booking through to attendance. Location: Rosehill, Moresby, Whitehaven – occasionally other locations in West CumbriaReports to: CEOContract: Part time, 16 hours p/w, permanentSalary: £12.89 p/h
About Us
Rosehill is a vibrant arts organisation dedicated to presenting a diverse programme of performances, exhibitions, and community events. Our venue is home to theatre, music, screenings, comedy, and a host of other multidisciplinary events, and we are proud to provide a welcoming space for both artists and audiences.
Key Responsibilities
- Box Office Support- Provide first-line customer service via phone, email, and in-person at the box office.- Assist with daily ticket sales, bookings, and event registrations using the organisation’s ticketing system.- Process group bookings, refunds, exchanges, and ticket allocations.- Help maintain accurate records of customer data, sales, and attendance.
- Customer Service & Communications- Respond promptly and professionally to customer queries and feedback.- Monitor and manage the customer service inbox.- Liaise with front-of-house and event teams to ensure smooth customer journeys.- Assist with accessibility requests and ensure inclusive service provision.
- Administrative Support- Prepare and distribute box office reports as required.- Assist with data entry and maintenance of CRM and mailing lists.- Support marketing and outreach campaigns with ticketing and administrative tasks.- Help maintain event listings and website information related to ticketing and access.- Support the administration and coordination of private hires in our event spaces.
- Volunteer Liaison- Liaise with volunteers about upcoming opportunities and schedule cover for events.- Support the team with general volunteer communications.
- Team Collaboration- Work closely with the wider operations, marketing, and programming teams.- Attend team meetings and contribute to customer experience improvements.- Provide support at events, including evenings and weekends.
Person Specification
- Previous experience in a customer-facing role, ideally in an arts or events environment.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency with office software and confidence in learning new systems.
- Organised, detail-oriented, and able to multitask in a busy environment.
- Friendly, calm, and solutions-focused when handling customer queries.
- Passion for the arts and commitment to excellent service.
Desirable
- Experience with a ticketing or CRM system.
- Experience in the service industry (bar, cafe, etc.)
- Knowledge of accessibility and inclusivity in customer service.
- Interest in arts administration or audience development.
Working Hours
This role includes regular daytime working hours with occasional evening and weekend shifts to support events and performances. Flexible working arrangements will be considered, making this an ideal opportunity for creative practitioners looking to supplement their income in a role that aligns with their practice.
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