Medical Receptionist in Lowestoft

Do you have excellent customer service skills? Do you want to be part of change? We are a 21,000 patient two site practice in Lowestoft. We are delighted to announce that we have a position to join our expanding team as a Medical Receptionist.

Main duties of the job

As a medical receptionist, you are the fundamental base of the practice, and so the ideal candidate would have previous GP practice or similar experience along with:

• Knowledge of the clinical systems - S1
• Registrations
• Confident and compassionate
• Familiar with electronic prescribing requests

About us

Our Values: "We aim to provide the highest quality care and service to our patients and to all those who use our Practice". We are a forward thinking Practice led by nine partners with shared management and clinical leadership. The culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare. The most valuable asset is our staff and our reputation. We are a well-established practice in Lowestoft with plentiful parking along with direct transport links.

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients' healthcare records as necessary
• Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Person Specification

• Experience in a fast paced customer service environment, being able to handle multiple distractions, dropping different tasks and picking work up where left off, balancing a number of different work tasks at any one time while maintaining accurate work
• Interacting with people from all walks of life
• Proven background of the above
• Competent in the use of PCs and IT
• Ability to adhere to strict confidentiality policies
• Absolute discretion with regards to patients and colleagues
• Proven history of learning and adhering to policies and processes
• The ability to work in a fast paced environment with an attention to detail where your work directly impacts the end user
• Experience as a medical receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.