Home Administrator – Lowgate in Hexham

Lowgate Nursing Home, Lowgate, Hexham, NE46 2NN

37.5 Hours

Requirements:

• NVQ Level 2/3 in Business Administration or Health and Social Care (desirable)
• Previous administrative experience in a care, healthcare, or similar setting preferred
• Excellent organisational skills and attention to detail
• Strong IT skills, including Microsoft Office and care management systems (e.g., CarePlanner, PASS, or similar)

Join Our Caring Community. Are you passionate about keeping things organised and in order? At Roseberry Care, we’re looking for an individual who takes pride in being organised, is detail-oriented, and enjoys supporting others to ensure everything runs smoothly to become our new Administrator.

Your Role:

As an Administrator, you will be proactive and highly organised to support and ensure the smooth operation of our home and administrative functions. The successful candidate will perform a variety of clerical and administrative tasks, ensuring efficiency and professionalism in all aspects of office management. You’ll be responsible for:

• Act as the first point of contact for telephone and in-person enquiries from families, professionals, and staff.
• Maintain accurate and up-to-date client records, care plans, and staff schedules.
• Support the care team with administrative tasks such as data entry, filing, and document management.
• Manage rotas, staff timesheets, and holiday requests in coordination with the care manager.
• Ensure confidentiality and security of sensitive information in line with GDPR and safeguarding regulations.
• Order and maintain supplies such as PPE, office equipment, and care materials.

What We’re Looking For:

• NVQ Level 2/3 in Business Administration or Health and Social Care (desirable).
• Previous administrative experience in a care, healthcare, or similar setting preferred.
• Excellent organisational skills and attention to detail.
• Strong IT skills, including Microsoft Office and care management systems (e.g., CarePlanner, PASS, or similar).
• Good communication skills, both written and verbal.
• Understanding of confidentiality, safeguarding, and GDPR in a care context.

What You’ll Get in Return:

• Supportive, friendly team environment
• Genuine career progression across 25 care homes
• Employee Assist Programme for mental health & well-being support
• Go the Extra Mile (GEM) Awards – celebrating your amazing work
• Employee Of The Month – Appreciating our employees
• FlexEarn – access your earnings early for any extra shifts worked
• Refer a Friend Scheme – earn £200 for every successful referral

Ready to Make a Difference? If you’re passionate about care, proud of your profession, and want to be part of something special— we’d love to hear from you. Apply today and become a valued member of the Roseberry Care family—where your dedication, skill, and kindness will help shape brighter days for every resident.