Bank Administrator - South Quay Nursing Home

Join Our Caring Community – Administrator

Are you passionate about keeping things organised and in order?
At Roseberry Care, we’re looking for an individual who takes pride in being organised, is detail-oriented, and enjoys supporting others to ensure everything runs smoothly to become our new Administrator.

Salary: £13.65/Hour

Hours: Bank Hours

About Us:

Roseberry Care is a warm and welcoming community with over 1,500 dedicated professionals across 25 homes—from Morpeth to Milton Keynes. We support nearly 1,200 residents, offering everything from elderly and dementia care to care for younger adults with neurological or physical disabilities.

At the heart of everything we do? Kindness, inclusivity, and putting people first—always.

About The Role

Your Role:

As a Administrator, you will be proactive and highly organised to support and ensure the smooth operation of our home and administrative functions. The successful candidate will perform a variety of clerical and administrative tasks, ensuring efficiency and professionalism in all aspects of office management.

You’ll be responsible for:

• Act as the first point of contact for telephone and in-person enquiries from families, professionals, and staff.
• Maintain accurate and up-to‑date client records, care plans, and staff schedules.
• Support the care team with administrative tasks such as data entry, filing, and document management.
• Manage rotas, staff timesheets, and holiday requests in coordination with the care manager.
• Ensure confidentiality and security of sensitive information in line with GDPR and safeguarding regulations.
• Order and maintain supplies such as PPE, office equipment, and care materials.

What We’re Looking For:

• NVQ Level 2/3 in Business Administration or Health and Social Care (desirable).
• Previous administrative experience in a care, healthcare, or similar setting preferred.
• Excellent organisational skills and attention to detail.
• Strong IT skills, including Microsoft Office and care management systems (e.g., CarePlanner, PASS, or similar)
• Good communication skills, both written and verbal.
• Understanding of confidentiality, safeguarding, and GDPR in a care context.

What You’ll Get in Return:

• Competitive pay
• Ongoing training & professional development
• Supportive, friendly team environment
• Genuine career progression across 25 care homes
• Employee Assist Programme for mental health & well-being support
• Go the Extra Mile (GEM) Awards – celebrating your amazing work
• Employee Of The Month – Appreciating our employees
• FlexEarn – access your earnings early for any extra shifts worked
• Refer a Friend Scheme – earn £200 for every successful referral

Desired Criteria

• NVQ Level 2 or above in Business Admin
• Administrative experience in a similar setting
• Strong IT skills in Microsoft Office and Care Home Management Systems

About The Company

Formed by clinical and operational experts, we manage 25 tailored homes nationwide, supporting almost 1,200 residents.

Recently joining forces with Harbour Healthcare, our combined group now proudly operates over 50 settings.

This growth strengthens our ability to deliver highly specialised care, including support for Parkinson’s, MS, Huntington’s, and spinal trauma, alongside vital services for younger adults with learning disabilities.

What truly makes us unique is our Care Partnership approach.

We ensure that residents and their families retain full choice over how care is delivered.

To achieve this, we continuously recruit genuinely caring individuals who share our commitment to dignity and respect.

By combining clinical excellence with a welcoming atmosphere, we bridge the gap between high-quality medical support and a true sense of home.

Company Culture

Our culture revolves around a deep commitment to inclusivity and mutual support.

We actively place people right at the heart of everything we do—extending this philosophy to our residents, their families, and most importantly, our staff.

We champion an environment where collaboration and teamwork thrive naturally on every shift.

We understand that working in care requires immense empathy, which is why we offer regular one-to-one support to ensure your wellbeing is prioritised.

We are a passionate, tight-knit community rather than an overly corporate entity.

We celebrate individual milestones, value diverse perspectives, and work collectively to build an authentic, positive atmosphere.

When you join us, you enter a workplace where you are listened to, respected, and empowered.

Company Benefits

We believe that exceptional dedication deserves exceptional rewards.

When you join our team, you will receive a competitive hourly rate alongside a comprehensive paid induction to set you up for absolute success.

We heavily invest in your future by providing fully funded training and development opportunities, giving you clear pathways to progress your career into senior positions.

To support your lifestyle, we offer flexible working hours with consistent weekly schedules that help maintain a healthy work-life balance.

Our rewards include a company pension scheme, a generous annual leave allowance, and regular recognition initiatives like our Carer of the Month awards.

We are deeply committed to providing the tools, financial security, and personal support you need to build a truly flourishing, long-term career in care.

Employee development programs, Free parking, Referral bonus, Competitive salary, Long service recognition, Free parking or Discounted parking , Wellbeing Scheme, Blue Light Card, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Flexible Pay with MyView Pay Now

Salary

£13.65 per hour

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