Bank Administrator - South Quay Nursing Home
Join Our Caring Community – Administrator
Are you passionate about keeping things organised and in order?
At Roseberry Care, we’re looking for an individual who takes pride in being organised, is detail-oriented, and enjoys supporting others to ensure everything runs smoothly to become our new Administrator.
Salary: £13.65/Hour
Hours: Bank Hours
About Us:
Roseberry Care is a warm and welcoming community with over 1,500 dedicated professionals across 25 homes—from Morpeth to Milton Keynes. We support nearly 1,200 residents, offering everything from elderly and dementia care to care for younger adults with neurological or physical disabilities.
At the heart of everything we do? Kindness, inclusivity, and putting people first—always.
About the role
Your Role:
As a Administrator, you will be proactive and highly organised to support and ensure the smooth operation of our home and administrative functions. The successful candidate will perform a variety of clerical and administrative tasks, ensuring efficiency and professionalism in all aspects of office management.
You’ll be responsible for:
- Act as the first point of contact for telephone and in-person enquiries from families, professionals, and staff.
- Maintain accurate and up-to-date client records, care plans, and staff schedules.
- Support the care team with administrative tasks such as data entry, filing, and document management.
- Manage rotas, staff timesheets, and holiday requests in coordination with the care manager.
- Ensure confidentiality and security of sensitive information in line with GDPR and safeguarding regulations.
- Order and maintain supplies such as PPE, office equipment, and care materials.
What We’re Looking For:
- NVQ Level 2/3 in Business Administration or Health and Social Care (desirable).
- Previous administrative experience in a care, healthcare, or similar setting preferred.
- Excellent organisational skills and attention to detail.
- Strong IT skills, including Microsoft Office and care management systems (e.g., CarePlanner, PASS, or similar)
- Good communication skills, both written and verbal.
- Understanding of confidentiality, safeguarding, and GDPR in a care context.
What You’ll Get in Return:
- Competitive pay
- Ongoing training & professional development
- Supportive, friendly team environment
- Genuine career progression across 25 care homes
- Employee Assist Programme for mental health & well-being support
- Go the Extra Mile (GEM) Awards – celebrating your amazing work
- Employee Of The Month – Appreciating our employees
- FlexEarn – access your earnings early for any extra shifts worked
- Refer a Friend Scheme – earn £200 for every successful referral
About the company
At Roseberry Care Centres, we are dedicated to providing the highest standards of person-centred care across England.
Our core purpose is simple: taking care of loved ones is what we do best.
Operating a vibrant network of specialist care homes, we deliver everything from general residential and nursing support to complex dementia care.
We believe in empowering our residents while building a deeply rewarding environment for our teams.
If you want a meaningful career where your compassion makes a genuine impact, we invite you to join our growing family.
Desired Criteria
- NVQ Level 2 or above in Business Admin
- Administrative experience in a similar setting
- Strong IT skills in Microsoft Office and Care Home Management Systems
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Bank Administrator - South Quay Nursing Home employer: Roseberry Care Centres
Roseberry Care Centres is an excellent employer, offering a nurturing work environment where compassion and teamwork are at the forefront of our care philosophy. Located in the picturesque Whitley Bay, we provide our Night RGN Nurses with competitive pay, extensive professional development opportunities, and a strong commitment to inclusive care, ensuring that every team member feels valued and supported in their role.
