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- Tasks: Support the General Manager in running a vibrant pub and lead shifts with confidence.
- Company: Join Roseacre Pub Company, a passionate and growing pub group focused on great hospitality.
- Benefits: Earn up to £32,000, enjoy meals on shift, and benefit from staff discounts.
- Other info: Enjoy team culture, training opportunities, and flexible rota-based hours.
- Why this job: Step into a hands-on role with real responsibility and a pathway to management.
- Qualifications: Experience in hospitality management and a solid understanding of food safety required.
The predicted salary is between 32000 - 32000 £ per year.
Location: Contract: Permanent | Full-time
About Roseacre Pub Company
Roseacre Pub Company is a growing pub group with a genuine passion for hospitality done properly. Their venues are food-led, community-rooted, and built around the belief that great experiences start with great people.
As Assistant Manager, you'll work closely with the General Manager to keep the venue running at its best. It's a hands-on role with real responsibility — and a genuine stepping stone to running your own venue.
- Support the General Manager in the day-to-day running of the venue
- Lead shifts confidently, keeping the team focused and the service standards high
- Handle guest queries and complaints with confidence and professionalism
- Assist with stock management, ordering, and wastage control
- Support team training, onboarding, and development
- Ensure the venue meets licensing, food safety, and health and safety requirements
- Step up as Duty Manager when required
Proven experience in a supervisory or assistant management role within hospitality, ideally within a food-led environment.
Solid understanding of food safety and licensing compliance.
Flexibility to work evenings and weekends as part of a rota.
Financial: Up to £32,000 salary, with meals on shift and staff discount.
Access to ongoing training through internal and external providers — with a clear pathway for those looking to progress into General Management.
Wellbeing: Away days, fundraising initiatives, and a team culture built around people.
Contract: Permanent | Full-time
Hours: Rota-based including evenings and weekends
If you've got the experience and the right approach to people and hospitality, we'd love to hear from you.
Assistant Manager, Complaints in Leicester employer: Roseacre Pub Company
Contact Detail:
Roseacre Pub Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Complaints in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Roseacre Pub Company. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Roseacre Pub Company’s values and culture. Show us how your experience aligns with their passion for hospitality and community. We love seeing candidates who genuinely connect with our mission!
✨Tip Number 3
Practice your responses to common interview questions, especially around handling complaints and leading a team. We want to see your confidence and professionalism shine through when discussing your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Roseacre family.
We think you need these skills to ace Assistant Manager, Complaints in Leicester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to great service and how you connect with guests. We want to see that you genuinely care about creating memorable experiences.
Tailor Your Application: Make sure to customise your application for the Assistant Manager role. Highlight relevant experience in supervisory positions and any specific skills related to food safety and licensing compliance. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, don’t be afraid to let your personality come through! We value a friendly and approachable attitude, so feel free to express your enthusiasm for the role and the team culture at Roseacre Pub Company.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Roseacre Pub Company!
How to prepare for a job interview at Roseacre Pub Company
✨Know Your Venue
Before the interview, take some time to research Roseacre Pub Company. Familiarise yourself with their values, menu offerings, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead shifts and support your team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to keep service standards high and motivate others.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest complaints and queries. Think of specific instances where you've resolved issues effectively. Demonstrating your confidence and professionalism in these situations will be key to impressing the interviewers.
✨Understand Compliance and Safety Standards
Brush up on food safety, licensing, and health and safety regulations relevant to the hospitality industry. Be ready to discuss how you've ensured compliance in previous roles, as this knowledge is crucial for the Assistant Manager position.