Assistant Manager, Complaints in Coventry

Assistant Manager, Complaints in Coventry

Coventry Full-Time 32000 - 32000 £ / year (est.) No home office possible
Roseacre Pub Company

At a Glance

  • Tasks: Support the General Manager and lead shifts to ensure top-notch service.
  • Company: Join a passionate pub group dedicated to great hospitality experiences.
  • Benefits: Earn up to £32,000, enjoy meals on shift, and receive staff discounts.
  • Other info: Enjoy team culture, wellbeing initiatives, and opportunities for professional growth.
  • Why this job: Gain hands-on experience and a clear path to becoming a General Manager.
  • Qualifications: Experience in hospitality management and a solid understanding of food safety.

The predicted salary is between 32000 - 32000 £ per year.

Location: Contract: Permanent | Full-time

About Roseacre Pub Company

Roseacre Pub Company is a growing pub group with a genuine passion for hospitality done properly. Their venues are food-led, community-rooted, and built around the belief that great experiences start with great people.

As Assistant Manager, you'll work closely with the General Manager to keep the venue running at its best. It's a hands-on role with real responsibility — and a genuine stepping stone to running your own venue.

  • Support the General Manager in the day-to-day running of the venue
  • Lead shifts confidently, keeping the team focused and the service standards high
  • Handle guest queries and complaints with confidence and professionalism
  • Assist with stock management, ordering, and wastage control
  • Support team training, onboarding, and development
  • Ensure the venue meets licensing, food safety, and health and safety requirements
  • Step up as Duty Manager when required

Proven experience in a supervisory or assistant management role within hospitality, ideally within a food-led environment.

Solid understanding of food safety and licensing compliance.

Flexibility to work evenings and weekends as part of a rota.

Financial: Up to £32,000 salary, with meals on shift and staff discount.

Access to ongoing training through internal and external providers — with a clear pathway for those looking to progress into General Management.

Wellbeing: Away days, fundraising initiatives, and a team culture built around people.

Contract: Permanent | Full-time

Hours: Rota-based including evenings and weekends

If you've got the experience and the right approach to people and hospitality, we'd love to hear from you.

Assistant Manager, Complaints in Coventry employer: Roseacre Pub Company

Roseacre Pub Company is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about hospitality. With a commitment to ongoing training and clear pathways for career progression, employees can thrive in their roles while enjoying benefits such as meals on shift and staff discounts. Located in a community-focused environment, the company fosters a sense of belonging and teamwork, ensuring that every team member feels valued and empowered.
Roseacre Pub Company

Contact Detail:

Roseacre Pub Company Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Manager, Complaints in Coventry

✨Tip Number 1

Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Roseacre Pub Company. A friendly chat can sometimes lead to opportunities that aren’t even advertised!

✨Tip Number 2

Prepare for the interview by knowing the venue inside out. Familiarise yourself with their menu, values, and community involvement. This shows you’re genuinely interested and ready to jump in as Assistant Manager.

✨Tip Number 3

Showcase your leadership skills during the interview. Share specific examples of how you've handled complaints or led a team in the past. We want to see that you can keep the service standards high and handle any situation with confidence!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Roseacre family right from the start.

We think you need these skills to ace Assistant Manager, Complaints in Coventry

Leadership Skills
Customer Service Skills
Conflict Resolution
Stock Management
Food Safety Compliance
Health and Safety Knowledge
Team Training and Development
Supervisory Experience
Flexibility
Communication Skills
Problem-Solving Skills
Time Management
Attention to Detail

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to great service and how you connect with guests.

Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight relevant experience in supervisory positions and any food-led environments you've worked in to catch our eye!

Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!

How to prepare for a job interview at Roseacre Pub Company

✨Know Your Venue

Before the interview, take some time to research Roseacre Pub Company. Familiarise yourself with their values, menu offerings, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.

✨Showcase Your Leadership Skills

As an Assistant Manager, you'll need to lead shifts and support your team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to keep service standards high and motivate others.

✨Prepare for Guest Interaction Scenarios

Expect questions about handling guest complaints and queries. Think of specific instances where you've resolved issues effectively. Demonstrating your confidence and professionalism in these situations will be key to showing you're the right fit for the role.

✨Understand Compliance and Safety Standards

Brush up on food safety, licensing, and health and safety regulations relevant to the hospitality industry. Be ready to discuss how you've ensured compliance in previous roles, as this knowledge is crucial for the Assistant Manager position.

Assistant Manager, Complaints in Coventry
Roseacre Pub Company
Location: Coventry

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