At a Glance
- Tasks: Coordinate with engineers and customers in a fast-paced environment.
- Company: Dynamic company in Banbury with a friendly team culture.
- Benefits: Salary up to £28,000 plus bonuses and career growth opportunities.
- Other info: Join a small team where your organisational skills shine.
- Why this job: Be the vital link between engineers and customers, making a real difference.
- Qualifications: Customer service experience required; automotive background preferred.
The predicted salary is between 27000 - 28000 £ per year.
Service Co-ordinator, Banbury Salary £27,000 - £28,000 per annum + Bonus £600.00 - £1000.00 per annum Our client is seeking to find a friendly, outgoing, organised Service Co-ordinator toto work closely with their Engineers and Customers in a fast-paced small team.
Duties: Responsible for a team of engineers, usually 2-4 depending on experience.
Responding to customer inquiries and keeping them up to date with progress.
Arranging annual and bi-annual callouts for routing calibration for equipment.
Assist the engineers with diary management, and routing and ensure you communicate as a team.
Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary. 60% telephone liaison, 40% Invoicing Complete administration of engineer reports and customer invoicing within 48 hours.
Ensure the CRM system is kept accurate and up to date.
Update the customer database, gather further details for customer records.
Monitor the department email inbox and respond to customers based on the urgency.
Skills required: Experience within Customer Services essential Preference given to those from an Automotive background (Service Advisor) Preference given to those with technical ...
Service Coordinator employer: Rose & Young Recruitment
As a Service Coordinator in Banbury, you will thrive in a supportive and dynamic work environment that values teamwork and communication. Our company offers competitive salaries, performance bonuses, and opportunities for professional growth, ensuring that you can develop your skills while contributing to a friendly and efficient team. Join us to be part of a culture that prioritises employee well-being and fosters a sense of community among colleagues.
