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- Tasks: Coordinate with engineers and customers, manage inquiries, and handle invoicing.
- Company: Join a friendly team in a fast-paced environment in Banbury.
- Benefits: Competitive salary plus bonuses, with opportunities for growth.
- Other info: Enjoy a dynamic role with a supportive team atmosphere.
- Why this job: Be the vital link between customers and engineers, making a real difference.
- Qualifications: Strong communication skills and organisational abilities are essential.
The predicted salary is between 28000 - 30000 £ per year.
Salary £28,000 per annum + Bonus £1200.00 - £2000.00
Our client is seeking to find a friendly, outgoing, organised Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team. Responsible for a team of engineers, usually 2-4 depending on experience.
- Responding to customer inquiries and keeping them up to date with progress.
- Arranging annual and bi-annual callouts for routing calibration for equipment.
- Assist the engineers with diary management and routing, ensuring effective communication as a team.
- Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
60% telephone liaison, 40% Invoicing.
Complete administration of engineer reports and customer invoicing within 48 hours. Ensure the CRM system is kept accurate.
Service Advisor employer: Rose & Young Recruitment
Contact Detail:
Rose & Young Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, and don’t be shy about asking for introductions. A friendly chat can often lead to opportunities that aren’t even advertised.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a mate or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you’re chatting with potential employers, let your friendly and outgoing nature come through. They want to see how you’ll fit into their team, so be yourself!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows you’re genuinely interested in the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and outgoing nature shine through. Use a conversational tone that reflects how you'd interact with customers and engineers.
Be Organised: As a Service Advisor, organisation is key. Make sure your application is well-structured and easy to read. Highlight your experience in managing schedules or coordinating teams to show us you're the right fit for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills or experiences that relate to customer inquiries and team communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Rose & Young Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with the tasks mentioned in the job description, like managing engineers' diaries and handling customer inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone liaison, practice your communication skills. Be ready to discuss how you've effectively communicated with customers or team members in the past. Use examples that highlight your friendly and outgoing nature, as well as your ability to keep everyone informed.
✨Demonstrate Organisational Skills
Being organised is key for a Service Advisor. Prepare to talk about how you manage multiple tasks, like scheduling callouts and invoicing. You could even bring a simple example of a system or method you use to stay organised, which will show that you can handle the fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of some thoughtful questions to ask about the team dynamics or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with what you're looking for.