At a Glance
- Tasks: Provide top-notch customer service and manage orders with a dynamic team.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible remote work options.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a difference by delivering excellent service and supporting a global team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29000 - 30000 £ per year.
Salary: £29,000 - £30,000 plus Annual Bonus
Hours are: 8.30am - 5.00pm with 1 hour lunch. 1 x day per week remote working (after 3 months).
Our highly successful and forward-thinking client is looking to recruit an additional Customer Service Executive, based at their Head office in Crick. The customer service team are multi-disciplined, customer-driven, delivering an excellent service.
Duties:
- Compiling quotes
- Checking stock availability
- Processing customer orders onto SAP
- Internal account management
- Working closely with the Sales Manager
- Supporting the external sales force
- Liaising with worldwide manufacturing facilities
- All administration relating to the department/role
Customer Service Advisor employer: Rose & Young Recruitment
As a Service Coordinator in Banbury, you will thrive in a supportive and dynamic work environment that values teamwork and communication. Our company offers competitive salaries, performance bonuses, and opportunities for professional growth, ensuring that you can develop your skills while contributing to a friendly and efficient team. Join us to be part of a culture that prioritises employee well-being and fosters a sense of community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult customer or a stock issue. Being prepared will boost your confidence during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Service Advisor role. We want to see how your skills align with our customer-driven approach, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the role come through.
Showcase Your Skills:In your application, emphasise your ability to handle customer queries and process orders efficiently. Mention any experience with SAP or similar systems, as this will definitely catch our eye. We value multi-disciplined team players!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Rose & Young Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with SAP
Since the role involves processing orders onto SAP, it’s beneficial to have a basic understanding of how this system works. If you’ve used similar software before, mention that experience. If not, consider watching a few tutorial videos to get a grasp of the basics.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
