At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to completion.
- Company: Dynamic company located in Rugby, offering a supportive work environment.
- Benefits: Competitive salary, annual bonus potential, and opportunities for career growth.
- Other info: Ideal for those who thrive in a busy environment and enjoy building relationships.
- Why this job: Join a team where you can make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong administration skills required.
The predicted salary is between 25000 - 27000 € per year.
Temporary to Permanent Customer Service Administrator Rugby (outskirts car driver essential) £25,000 - £27,000 - Plus Annual Bonus Potential OTE £30,000
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers' expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data-based systems.
- Good knowledge of MS Office (essential).
- Strong administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration desired.
Personal attributes:
- Strong communication and social skills.
- Objective-orientated.
- Strong work ethic, open and reliable.
Customer Service Administrator employer: Rose & Young Recruitment
As a Customer Service Administrator with us, you'll be part of a dynamic team that values exceptional customer experiences and fosters a supportive work culture. We offer competitive salaries, annual bonus potential, and opportunities for professional growth, all while being located in the vibrant outskirts of Rugby, where you can enjoy a balance of work and leisure. Join us to develop your skills in a collaborative environment that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about how you would handle specific scenarios, like resolving customer challenges or managing expectations. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Service Administrator gig! We’re always looking for passionate individuals who can help us deliver exceptional customer experiences.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can support our Sales Team and ensure customers have a fantastic experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Customer Service Administrator role and how your past experiences align with our needs. Keep it friendly and professional!
Showcase Your Skills:Don’t forget to mention your knowledge of data-based systems and MS Office. We love seeing strong administration skills, so highlight any relevant experience that demonstrates your ability to work in a busy environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rose & Young Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like order processing and managing customer expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved challenges or built strong relationships with customers. This will highlight your ability to provide an exceptional experience, which is crucial for this role.
✨Brush Up on Your Tech Skills
Since good knowledge of data-based systems and MS Office is essential, make sure you're comfortable using these tools. You might be asked about your experience with specific software, so it’s a good idea to review any relevant applications beforehand.
✨Demonstrate Your Team Spirit
This role involves working closely with the Sales, Logistics, and Accounts Departments. Be ready to discuss how you’ve collaborated with others in previous jobs. Highlighting your ability to build good working relationships will show that you’re a team player who can thrive in a busy environment.
