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- Tasks: Handle customer communications and secure payments while building strong relationships.
- Company: Join a supportive team in a dynamic collections environment.
- Benefits: Competitive salary, training opportunities, and a focus on personal development.
- Other info: Enjoy a collaborative workplace with opportunities for growth.
- Why this job: Make a difference by helping customers find solutions to their financial needs.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 28000 - 30000 £ per year.
Hours: 9 am - 5 pm (Monday - Friday)
Salary range: £28,000 - £30,000 per annum
JOB RESPONSIBILITIES
- Dealing with a high volume of calls, letters, text messages and emails
- Communicating with customers
- Working with customers and business partners to secure payments
- Ensuring all arrears are kept to a minimum
- Understanding the financial circumstances and requirements of the customer and working with the customer to identify a solution
- Building rapport and strong relationships providing a quality-oriented, highly customer-focused service
COMPLIANCE, TRAINING & DEVELOPMENT REQUIREMENTS
- Keep up to date with compliance regulation updates
- Attend and/or complete any mandatory training courses stipulated by the Company
- Lead by example
Collections Advisor in Birmingham employer: Rose & Young Recruitment
Contact Detail:
Rose & Young Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Birmingham
✨Tip Number 1
When you're prepping for that interview, make sure you know the ins and outs of the role. Brush up on how to handle high volumes of calls and emails, and think about how you'd build rapport with customers. We want you to show them you're the perfect fit!
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on how you'd communicate with customers and work through their financial situations. This will help us nail those tricky questions when it counts.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples where you've gone above and beyond to help someone out. We want to see that you can provide a quality-oriented service that keeps customers happy.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Collections Advisor role!
We think you need these skills to ace Collections Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Collections Advisor role. We want to see how your skills align with dealing with customers and managing payments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to keeping arrears to a minimum. Let us know what makes you the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to connect with customers. Use clear and concise language, and don’t forget to mention any experience you have in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rose & Young Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common compliance regulations and customer service best practices. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is especially important for a role that involves dealing with customers and understanding their financial situations.
✨Showcase Your Empathy
As a Collections Advisor, building rapport with customers is key. Prepare examples from your past experiences where you successfully handled difficult conversations or resolved conflicts. Highlight how you understood the customer's perspective and worked towards a solution together.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you assess if it’s the right fit for you.