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- Tasks: Coordinate with engineers and customers, manage inquiries, and handle invoicing.
- Company: Join a friendly team in Banbury focused on customer service excellence.
- Benefits: Enjoy 25 days annual leave, bank holidays, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Customer service experience preferred; strong communication and MS Office skills required.
- Other info: Fast-paced role with a focus on teamwork and organisation.
Our client is seeking to find a friendly, outgoing, organised Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team.
- Responsible for a team of engineers, usually 2-4 depending on experience.
- Responding to customer inquiries and keeping them up to date with progress.
- Arranging annual and bi-annual callouts for routing calibration for equipment.
- Assist the engineers with diary management, and routing and ensure you communicate as a team.
- Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
- 60% telephone liaison, 40% invoicing.
- Complete administration of engineer reports and customer invoicing within 48 hours. Ensure the CRM system is kept accurate and up to date. Update the customer database, gather further details for customer records.
- Monitor the department email inbox and respond to customers based on the urgency.
Skills required:
- Background within Customer Services.
- Excellent telephone manner.
- Preference given to those with experience in Customer Services or Service Co-ordination or Service Administration.
- Strong attention to detail.
- Team player, keen to work within a small friendly fast-paced team.
- Good MS Office skills.
We offer 25 days annual leave, plus 8 bank holidays. 3 days are reserved for the Christmas shutdown. Working hours are 08:30 – 17:00 Mon to Thu and 08:30 – 16:30 Fri.
Service Co-ordinator employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator
✨Tip Number 1
Familiarise yourself with the company's services and products. Understanding what the engineers are working on will help you communicate effectively with both customers and your team, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your CRM skills. Since maintaining an accurate customer database is crucial, being proficient in CRM software will demonstrate your readiness to manage customer records efficiently.
✨Tip Number 3
Practice your telephone communication skills. Given that 60% of the role involves telephone liaison, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Showcase your teamwork abilities. As a Service Co-ordinator, you'll be working closely with engineers and customers, so highlighting any previous experience in a team-oriented environment will be beneficial.
We think you need these skills to ace Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you coordinated teams or managed customer inquiries, as these are key aspects of the Service Co-ordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships or supported a team in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience with CRM systems. Detail your attention to detail and ability to communicate effectively, as these are crucial for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Show Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service. Share specific examples of how you've handled inquiries or resolved issues effectively.
✨Demonstrate Organisational Abilities
As a Service Co-ordinator, you'll need to manage multiple tasks simultaneously. Highlight your organisational skills by discussing how you prioritise tasks and manage your time efficiently.
✨Familiarise Yourself with CRM Systems
The job requires keeping the CRM system accurate and up to date. If you have experience with any CRM software, mention it during the interview. If not, express your willingness to learn quickly.
✨Emphasise Teamwork
This position is part of a small team, so it's important to show that you're a team player. Talk about your experiences working in teams and how you contribute to a positive team environment.
